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Student Resources

Welcome to the Western New England University community! We are pleased that you have decided to continue your education here.  On this page you will find a wealth of information that will help you prepare to begin your studies at Western New England. Students accepted for admission, or those granted permission to register, will be provided with a User ID to set up a Western New England University email account. Your User ID will be used to access all of the University's online resources, such as Connect2U and Kodiak. For technical support, feel free to contact our Help Desk at 413-796-2200.

Activating Your University Email Account

You can acccess your Western New England University email through your Connect2U portal or directly at owa.wne.edu. In order to activate your account, you have to first change your password. To do this go click here. Your username is the first part of your email address (before the @wne.edu) and your initial password is a nine-digit number consisting of the number 9, the two-digit month, the two-digit day of your birthday, and the last four digits of your Social Security number - 9MMDDSSSS. Before you can change your password, you will be asked to read and agree to the University's Acceptable Use Policy for Technical Resources. Clicking on "I Agree" will bring you to the Change Password page. Decide on a password that is easy to remember. A word that appears in the dictionary is too simple and will be rejected. Passwords that contain both letters and numbers, or special characters work best. Some examples are do11ar$, @vi@tor, or pa$$w0rd. Note your username and new password in a secure place. For security reasons, you will be prompted to change your password every seven weeks.

After you have changed your password, you can access Connect2U by going to https://www1.wne.edu/connect2u/. You can also use the Quick Links on our home page, www.wne.edu, to access Connect2U. When you open Connect2U for the first time, you should review the Help section. Links for Help are located at the top and bottom of the Connect2U page. If you have problems with your Connect2U account, call our Help Desk at 413-796-2200.

Connect2U

One-stop surfing—Your personal Connect2U Web portal is a single point of access for commonly used Web applications such as Webmail, and Administrative Systems Access Point (ASAP). This is where you will access your grades and much more. You will use your User ID to access your Connect2U portal. To login to your Connect2U account, visit http://www1.wne.edu/connect2u.

Accessing KODIAK

Many Western New England University courses provide distance-learning opportunities using KODIAK, which is software designed for delivering course materials over the Internet. Kodiak is used in many courses to supplement in-class learning. If your course will be delivered entirely over the Internet, this will be indicated on the class schedule. View a tutorial. For assistance, contact: Steve Narmontas, snarmont@wne.edu: 413-782-1778, or Richard Pont, rpont@wne.edu: 413-782-1742, at the Educational Technology Center.

Registering for Classes

The registration period for graduate students typically begins one month prior to the start of a graduate term. Undergraduate part-time students should reference the acadmic calendar for when the priority registration period begins. View the academic calendar.

If you have been officially accepted to your program, you have the option of registering online via our Administrative Systems Access Point (ASAP). You can access ASAP through the Current Students link on the University homepage or via your Connect2U Web portal. In order to access ASAP and your Connect2U portal you will need to activate your Western New England email account. You are also welcome to contact the appropriate College based on your academic program to register.  Please reference the list below. If you are beginning your studies as a nondegree student while your application is pending or if you are a visiting student, you will need to register by contacting the appropriate College based on your interest. The following is a list of the representatives for each College:

College of Arts and Sciences

   Undergraduate Part-time Students: Ann Marie Lovotti, alovotti@wne.edu or 413-782-1279

   Graduate Students*: Ann Marie Lovotti, alovotti@wne.edu or 413-782-1279

   * Behavior Analysis candidates should contact their program director regarding registration.

College of Business

   Undergraduate Part-time Students: Kara Kapinos, kkapinos@wne.edu or 413-782-1231

   Graduate Students: Michele Mariani, michele.mariani@wne.edu or 413-782-1305

College of Engineering

   Undergraduate Part-time Students: Mary Beth Garlick, marybeth.garlick@wne.edu or 413-796-2238

   Graduate Students: Gail Gilmore, gail.gilmore@wne.edu or 413-782-1530

Student ID & Parking Permit

Make it official—once you have registered for a course(s), you should connect with the Department of Public Safety prior to your first day of class. A student ID and parking permit are mandatory for all students attending class on campus. You will need the ID to borrow library books, enter certain campus buildings, and charge books and/or food to your student account. Open 24/7 the Department of Public Safety is located on the Evergreen access road. 

Public Safety

Financial Aid and Billing Information

Please be advised that in order to be considered for financial aid, a part-time student must have final approval status into a degree program and be enrolled in a minimum of three credit hours per term for graduate study and six credit hours for undergraduate study. One of the options that you can select to have displayed on your Connect2U page is ASAP (Administrative System Access Point). ASAP is your gateway to displaying several functions, and it requires you to log on with the same username and password as your email account. Among the items that you can see through ASAP is information on financial aid and your bill. The receipt of financial aid documents, your award letter production date, award amounts, and other information are listed on an on-going basis. For questions concerning financial aid and billing, please contact the Office of Student Administrative Services.

If your employer will be providing you with financial assistance with your educational expenses, make sure your contact the appropriate representative at your place of employment. Additionally, please complete our Tuition Reimbursement Form and submit it to our Student Administrative Services Office. Download a copy of the form.

Website: Student Administrative Services
Phone: 413-796-2080

Withdrawing from Courses & Refunds

If you decide a course is not right for you or need to withdraw for other reasons, you must submit a request for withdrawal in writing. Withdrawal forms are available at the Colleges of Arts and Sciences, Business and Engineering. Withdrawal dates and refunds are based on the course schedule. The University may require written documentation of any extenuating circumstances.

Refunds 
The University has a nonrefundable policy on all fees and required tuition deposits. Tuition payments are not transferable and tuition charges will be refunded only as follows:

Online and On-Campus Classes

15 Week Term
Refund period is for four weeks.
100% prior to first class meeting. 
75% during first week of classes. 
66 2/3% during second week of classes. 
33 1/3% during third week of classes.  
25% during fourth week of classes.  
No refunds after the fourth week of classes.


11 Week Term
Refund period is for three weeks. 
100% prior to first class meeting. 
75% during first week of classes. 
50% during second week of classes. 
25% during third week of classes. 
No refunds after the third week of classes.

8 Week Term
Refund period is for two weeks. 
100% prior to first class meeting. 
75% through the third day of term. 
50% through the sixth day of term.
25% through the tenth day of term. 
No refunds after the tenth day of term.

6 Week Term
Refund period is for one week.
100% prior to first class meeting. 
75% through first day of term. 
50% through third day of term. 
25% through fifth day of term. 
No refunds after fifth day of term.

Note:  Weekends and holidays do not count for online courses.

University Bookstore

Conveniently located at the St. Germain Campus Center, the University Bookstore offers one-stop shopping for textbooks, course supplies, newspapers, greeting cards, and University souvenirs. You are welcome to order your textbooks online through our bookstore.

Website: http://www.wne.bkstr.com/
Phone: (413) 782-1284

The Career Development Center

Located on the second floor of the St. Germain Campus Center, the Career Development Center can assist with career planning, occupational exploration, and job search strategies. College Central, the Career Resource website, allows you to post your résumé online and search over three million job listings.

Learn More

Computer Facilities

Approximately 400 computers are available on campus for registered students. You will find everything you need to write papers, create spreadsheets, explore the Internet, and prepare PowerPoint presentations. The main computer lab is located on the third floor, Churchill Hall. The lab is open most days 8:30 a.m. - 11:00 p.m. Several PCs are also located at D'Amour Library.

Learn More

D'Amour Library

The Library contains over 135,800 volumes, and has access to thousands of printed and online periodicals. An interlibrary loan program can locate additional materials from cooperating institutions. Your student ID will serve as your library card. You will be assigned a Personal Identification Number (PIN) through the library to facilitate the electronic checkout of materials and to access electronic resources.

Learn More

Academic Support

At Western New England University, our student-centered focus means that you will be both challenged and supported to succeed here. We offer a variety of academic support services, including free academic tutoring to help students improve their skills and learn techniques to master new course content. With this support, students are encouraged to seek out assistance when they need it and empowered to build upon that experience on future assignments.

• Math Center
• Writing Center
• Science Center

Health Services

The Office of Health Services is located in Room 235 of the Center for the Sciences and Pharmacy. The facility is open to all part-time adult learners, or graduate students currently enrolled.

Learn More
 

Alumni Healthful Living Center (AHLC)

AHLC offers students a place to enrich their lives beyond the classroom. The facility features a fitness center, indoor track, racquetball and squash courts, aerobics room, eight-lane pool, recreation area, 2,000-seat basketball facility, and wrestling room, all under one roof. Membership is available to students for $100 per semester.

Campus Dining

Enjoy snacks or a meal at the brand new Dining Hall Rock Food Court. From Bene Pizza to Java City Café to the C-Store and the Subway station, there’s something to suit every taste.

C-Store Hours & Java City Hours

Mon.-Thurs. 7:30 a.m.-9:00 p.m., Fri. 7:30 a.m.-11:00 p.m., and Sat. 12:00 noon-4:00 p.m.

Rock Cafe’s Food Court Hours

Subway is open Mon.-Thurs. 10:30 a.m.-10:00 p.m., Fri. 10:30 a.m.-2:00 a.m., Sat. 1:00 p.m.-2:00 a.m., and Sun. 4:00 p.m.-10:00 p.m. Grill Court is open Mon.-Thurs. 10:30 a.m.-7:00 p.m., and Fri. 10:30 a.m.-11:00 p.m.
Bene Pizza is open Mon.-Fri. 10:30 a.m.-2:30 p.m.

On Campus Housing

Our Office of Residence Life is here to assist international graduate students seeking on-campus housing. Learn more about living on-campus.