New Student Information

Welcome to the Western New England University community! We are pleased that you have decided to continue your education here.  On this page you will find a wealth of information that will help you prepare to begin your studies at Western New England. Students accepted for admission, or those granted permission to register, will be provided with a User ID to set up a Western New England University email account. Your User ID will be used to access all of the University's online resources, such as Connect2U and Kodiak. For technical support, feel free to contact our Help Desk at 413-796-2200.

Activating Your WNE Email Account
You can acccess your WNE email through your Connect2U portal or directly at In order to activate your account, you have to first change your password. To do this go to Your username is the first part of your email address (before the and your initial password is a nine-digit number consisting of the number 9, the two-digit month, the two-digit day of your birthday, and the last four digits of your Social Security number - 9MMDDSSSS. Before you can change your password, you will be asked to read and agree to the University's Acceptable Use Policy for Technical Resources. Clicking on "I Agree" will bring you to the Change Password page. Decide on a password that is easy to remember. A word that appears in the dictionary is too simple and will be rejected. Passwords that contain both letters and numbers, or special characters work best. Some examples are do11ar$, @vi@tor, or pa$$w0rd. Note your username and new password in a secure place. For security reasons, you will be prompted to change your password every seven weeks.

After you have changed your password, you can access Connect2U by going to You can also use the Quick Links on our home page,, to access Connect2U. When you open Connect2U for the first time, you should review the Help section. Links for Help are located at the top and bottom of the Connect2U page. If you have problems with your Connect2U account, call our Help Desk at 413-796-2200.

One-stop surfing—Your personal Connect2U Web portal is a single point of access for commonly used Web applications such as Webmail, and Administrative Systems Access Point (ASAP). This is where you will access your grades and much more. You will use your User ID to access your Connect2U portal. To login to your Connect2U account, visit

Accessing Kodiak
Many Western New England University courses provide distance-learning opportunities using Kodiak, which is software designed for delivering course materials over the Internet. Kodiak is used in many courses to supplement in-class learning. If your course will be delivered entirely over the Internet, this will be indicated on the class schedule. View a tutorial. For assistance, contact: Steve Narmontas, 413-782-1778, or Richard Pont, 413-782-1742, at the Educational Technology Center.

Registering for Classes
The registration period for graduate students typically begins one month prior to the start of a graduate term.  Undergraduate part-time students should reference the acadmic calendar for when the priority registration period begins.  View the academic calendar.

If you have been officially accepted to your program, you have the option of registering online via our Administrative Systems Access Point (ASAP).  You can access ASAP through the Current Students link on the University homepage or via your Connect2U Web portal.  In order to access ASAP and your Connect2U portal you will need to activate your Western New England email account.  You are also welcome to contact the appropriate College based on your academic program to register.  Please reference the list below. If you are beginning your studies as a nondegree student while your application is pending or if you are a visiting student, you will need to register by contacting the appropriate College based on your interest.  The following is a list of the representatives for each College:

College of Arts and Sciences
   Undergraduate Part-time Students: Ann Marie Lovotti, or 413-782-1279
   Graduate Students*: Ann Marie Lovotti, or 413-782-1279
   * Behavior Analysis candidates should contact their program director regarding registration.
College of Business
   Undergraduate Part-time Students: Kara Kapinos, or 413-782-1231
   Graduate Students: Michele Mariani, or 413-782-1305
College of Engineering
   Undergraduate Part-time Students: Mary Beth Garlick, or 413-796-2238
   Graduate Students: Gail Gilmore, or 413-782-1530

Student ID & Parking Permit
Make it official—once you have registered for a course(s), you should connect with the Department of Public Safety prior to your first day of class. A student ID and parking permit are mandatory for all students attending class on campus. You will need the ID to borrow library books, enter certain campus buildings, and charge books and/or food to your student account. Open 24/7 the Department of Public Safety is located on the Evergreen access road. For a campus map click here.

Phone: 413-782-1207

Financial Aid and Billing Information
Please be advised that in order to be considered for financial aid, a part-time student must have final approval status into a degree program and be enrolled in a minimum of three credit hours per term for graduate study and six credit hours for undergraduate study. One of the options that you can select to have displayed on your Connect2U page is ASAP (Administrative System Access Point). ASAP is your gateway to displaying several functions, and it requires you to log on with the same username and password as your email account. Among the items that you can see through ASAP is information on financial aid and your bill. The receipt of financial aid documents, your award letter production date, award amounts, and other information are listed on an on-going basis. For questions concerning financial aid and billing, please contact the Office of Student Administrative Services.

If your employer will be providing you with financial assistance with your educational expenses, make sure your contact the appropriate representative at your place of employment.  Additionally, please complete our Tuition Reimbursement Form and submit it to our Student Administrative Services Office. Download a copy of the form.

Phone: 413-796-2080

Withdrawing from Courses
If you decide a course is not right for you or need to withdraw for other reasons, you must submit a request for withdrawal in writing. Withdrawal forms are available at the Colleges of Arts and Sciences, Business and Engineering. Withdrawal dates and refunds are based on the course schedule. The University may require written documentation of any extenuating circumstances.

The University has a nonrefundable policy on all fees and required tuition deposits. Tuition payments are not transferable and tuition charges will be refunded only as follows:

Online and On-Campus Classes
15 Week Term
Refund period is for four weeks.
100% prior to first class meeting.
75% during first week of classes.
66 2/3% during second week of classes.
33 1/3% during third week of classes. 
25% during fourth week of classes. 
No refunds after the fourth week of classes.

11 Week Term
Refund period is for three weeks.
100% prior to first class meeting.
75% during first week of classes.
50% during second week of classes.
25% during third week of classes.
No refunds after the third week of classes.

8 Week Term
Refund period is for two weeks.
100% prior to first class meeting.
75% through the third day of term.
50% through the sixth day of term.
25% through the tenth day of term.
No refunds after the tenth day of term.

6 Week Term
Refund period is for one week.
100% prior to first class meeting.
75% through first day of term.
50% through third day of term.
25% through fifth day of term.
No refunds after fifth day of term.

Note:  Weekends and holidays do not count for online courses.

University Bookstore
Conveniently located at the St. Germain Campus Center, the University Bookstore offers one-stop shopping for textbooks, course supplies, newspapers, greeting cards, College souvenirs and that important before-class snack. You are welcome to order your textbooks online through our bookstore.

Phone: 413-782-1284

The Career Development Center
Located on the second floor of the St. Germain Campus Center, the Career Development Center can assist with career planning, occupational exploration, and job search strategies. College Central, the Career Resource website, allows you to post your resume online and search over three million job listings.

Phone: 413-782-1217

Computer Facilities
Approximately 400 computers are available on campus for registered students. You will find everything you need to write papers, create spreadsheets, explore the Internet, and prepare PowerPoint presentations. The main computer lab is located on the third floor, Churchill Hall. The lab is open most days 8:30am - 11:00pm.  Several PCs are also located at D'Amour Library.

Phone: 413-782-1613

D'Amour Library
The Library contains over 135,800 volumes, and has access to thousands of printed and online periodicals. An interlibrary loan program can locate additional materials from cooperating institutions. Your student ID will serve as your library card.  You will be assigned a Personal Identification Number (PIN) through the library to facilitate the electronic checkout of materials and to access electronic resources.

Phone: 413-782-1535

Placement Testing 
Undergraduate degree-seeking students (freshman and transfer students) may be required to complete assessments in Math and English. Assessment results are used to help select courses in which the student is most likely to be successful and find appropriately challenging. Students can access and complete assessments on-line through their WNE Student Portal, Connect2U. Both the English and Math assessments are completed online. Carefully follow the instructions provided for completing both assessments. If special testing accommodations are requested (e.g. extended time), registration with Student Disabilities Services is required. Authorization for accommodations must be secured in advance of the testing.  For further information regarding special accommodations, please contact Bonnie Alpert, Director of Student Disability Services, 413-782-1257.

Access to both English and Mathematics assessment is available through the Connect2U student portal at The first step, however, is to establish a student email account. If you have yet to activate your account, please reference the Connect2U overview above. Your unique username was provided with your acceptance letter.  Instructions to access the online placement tests are as follows:

  1. You begin the testing process by accessing the main University webpage at
  2. Use the drop down menu in the lower right corner of the main page for quick links to connect to Connect2U.  You are now at the point of logging into the student Portal which becomes the single point of entry to most all applications you will need at the University.
  3. Enter your Username and Password.
  4. Once you have logged into the student portal (Connect2U), look for quick links to both Math and English (located on the lower left).  Click on the appropriate links and proceed.
  5. IMPORTANT!  Once you complete you placement tests, please notify the Admissions Office. 

We understand that testing of any kind can cause some degree of anxiety. Please be aware that you cannot fail either of these exams; nor is your admissions status impacted. The exams remain important, however, to assist in proper course placement. The outcome is our fundamental concern. Please do not hesitate to contact the Admissions Office if there are any questions or if you are unable to access the exams for any reason.

Math Center
The Center offers tutoring and assistance for students in mathematics courses, as well as those preparing for the math placement test. The Math Center is located in Herman Hall, Room 303.

Phone: 413-782-1692

Writing Center
The Writing Center offers tutoring, and assistance for students preparing a written assignment. Additionally, help is available with resumes and cover letters. The Writing Center is located in Herman Hall, Room 107. Their website provides a wealth of writing and research resources-dictionaries, reference tools, help with punctuation, and lots more.

Phone: 413-782-1606

Student Disability Services
The Student Disability Services Office is designed to provide support for students who choose to voluntarily identify themselves and provide documentation of their learning disabilities. The Office works with students and faculty to ensure that necessary services and accommodations are provided in a timely and efficient manner. Specific requests are reviewed and recommendations made on a case-by-case basis. The Director of the Office is available during office hours to address questions and problems, and when needed, serve as a referral source.

Appropriate accommodations are based upon submitted documentation.  Some of these accommodations might include extended time on tests, exams given in a distraction-free environment, peer note-takers in the class, books on tape, etc. Students are also able to receive individualized tutoring from staff members who are trained to work with students with learning disabilities at the University's Math Center, Reading Lab, Writing Center, and College of Business. The Student Disability Services Office is located at Herman Hall, Room 105.

Phone: 413-782-1257

Health Services
The Office of Health Services is located in Room 235 of the Center for the Sciences and Pharmacy. The facility is open to all part-time adult learners, or graduate students currently enrolled.

Phone: 413-782-1211

Alumni Healthful Living Center (AHLC)
AHLC offers students a place to enrich their lives beyond the classroom. The facility features a fitness center, indoor track, racquetball and squash courts, aerobics room, eight-lane pool, recreation area, 2,000-seat basketball facility, and wrestling room, all under one roof. Membership is available to students for $100 per semester.

Campus Dining
Enjoy snacks or a meal at the St. Germain Campus Center Rock Food Court. From Bene Pizza to Java City Café to the C-Store and the Subway station, there’s something to suit every taste.

C-Store Hours & Java City Hours

Mon.-Thurs. 7:30 a.m.-9:00 p.m., Fri. 7:30 a.m.-11:00 p.m., and Sat. 12:00 noon-4:00 p.m.

Rock Cafe’s Food Court Hours

Subway is open Mon.-Thurs. 10:30 a.m.-10:00 p.m., Fri. 10:30 a.m.-2:00 a.m., Sat. 1:00 p.m.-2:00 a.m., and Sun. 4:00 p.m.-10:00 p.m. Grill Court is open Mon.-Thurs. 10:30 a.m.-7:00 p.m., and Fri. 10:30 a.m.-11:00 p.m.
Bene Pizza is open Mon.-Fri. 10:30 a.m.-2:30 p.m.