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Telephone Feature Codes

Access Codes at a Glance

*1 Individual Speed Call Entry
#1 Individual Speed Call Access

#2 Institutional (Group) Speed Call Access

*3 Call Park
#3 Call Park Local Retrieval

*4 Call Hold 
#4 Call Park Remote Retrieval

*5 Call Back Trunk/Station Queuing Entry
#5 Call Back Queuing Cancel

*6 Directed Call Pickup
#6 Group Call Pickup

*7 Call Forward All Calls
#7 Cancel Call Forward All Calls

*8 Call Forward Busy
#8 Cancel Call Forward Busy

*9 Call Forward No Answer
#9 Cancel Call Forward No Answer

## Last Number Redial
#* Call Waiting Originate

More Detailed Instructions

*1 Individual Speed Call Entry
Allows an individual with this service to create a speed
call list of numbers. This list can be changed at will
just by dialing over the previous entry.

Dial *1 plus a single digit code (0-9) which will be the
access code, followed by the number to be speed dialed. 
Number will be entered after you hear the tone.

Example: By dialing *1 (1) 9-785-4400 you will enter 9-
785-4400 into access code 1. Calls off campus must have
the digit 9 included.

#1 Individual Speed Call Access
Allows an individual with this service to access the 
speed call list that was entered using feature code *1.

Dial #1 plus the single digit code (0-9) which corresponds
to the number you wish to access from the list.

Example: You wish to access 9-1-413-542-2000 which you
entered as your individual speed dial code one, dial #1 1
to access this number.

#2 Institutional (Group) Speed Call Access
Allows all extensions to access the institutional speed
dial list.

Dial #2 plus the two digit code (01-99) which will access
the established speed dial number.

Example: To dial Amherst College 9-1-413-542-2000 all you 
have to dial is #2 08.

*3 Call Park
This feature allows for a call to be put on hold and the
receiver hung up. This also allows a call to be picked up
at another extension.

Momentarily depress the switch hook and dial *3.

Example: You wish to go to another office to obtain the
answer to a question for a caller. Depress the switch
hook, dial *3 and wait for the confirmation tone. Your
caller will be on hold.

#3 Call Park Local Retrieval
This feature allows for a call placed in park using
feature code *3 to be retrieved from the same phone that
put it on park.
Dial #3 and the party on hold will be reconnected.

Example: You would like to retrieve a parked call from your
own extension. Just dial #3 and you will be reconnected.

*4 Call Hold
There are several holds that exist. By depressing the
switch hook you can put any calling party on temporary
hold. After 30 seconds your phone will ring in order to
remind you that someone is on hold. A longer hold option
can be accessed by using feature code *4.

Depress the switch hook and dial *4.

Example: You need to look up information for your calling
party and would like to put them on hold. Depress the
switch hook and dial *4. To retrieve your party, depress
the switch hook again.

This hold feature can only be used with the same phone as 
opposed to the park feature code *3, which can allow for
retrieval from any phone.

#4 Call Park Remote Retrieval
This feature allows a call parked using feature code *3 to
be retrieved from a different extension.

Dial #4 plus the extension from which the call was parked.

Example: You would like to pick up a call on extension 1399
which was parked on extension 1286. Dial #4 1286 to 
retrieve the parked call.

*5 Call Back Trunk/Station Queuing Entry
This feature allows you to be queued into a busy outgoing
trunk or extension so when it is no longer busy it will
automatically call you back and redial your call.

After receiving a busy signal, depress the switch hook and 
dial *5. Hang up your phone. When the trunk or station is
free you will receive a special ring back. Pick up your
phone and wait for the switching equipment to redial your
call. On calls going outside the institution, this feature
might be automatically accessed for you if you encounter a
busy trunk. If you receive an immediate busy then dial *5
to be queued. You can not use this feature if you
encounter a busy after ten seconds, which would indicate
that the busy occurred outside the college’s PBX.

Example: You dial extension 1337, it is busy. Depress the
switch hook and dial *5, hang up. When extension 1337 is
available your extension will ring back and after a few
seconds, you will be connected to 1337.

#5 Call Back Queuing Cancel
Allows for a call back created by using feature code *5 to
be canceled.

Dial #5 and wait for the confirmation tone.

Example: You no longer want to make a call which was queued
using feature code *5, dial #5 and wait for the tone.

*6 Directed Call Pickup
Allows for an extension to pickup a particular ringing
extension whether or not it is in the same call pickup
group.

Dial *6 plus the ringing extension number.

Example: You are covering extension 1614 while that
individual is away from their desk. When their phone
rings, dial *6 1614 to pickup their phone.

#6 Group Call Pickup
This feature allows you to pick up a ringing extension that
is within your pickup group. These pickup groups are
programmed by the switchboard.

Dial #6 and answer the call.

Example: The person next to you is not at their desk and
their phone is ringing. Dial #6 and answer the phone.

*7 Call Forward All Calls
This feature allows calls from an extension to be forwarded
to another extension. This prohibits any further calls
from being received at the original extension.

Dial *7 plus the extension to which you would like your
calls forwarded.

Example: You are leaving the office for the rest of the
day, extension 1333 is going to cover your phone. Dial *7
1333 and wait for the confirmation tone.

#7 Cancel Call Forward All Calls
Use this feature to cancel feature code *7

Dial #7 and hang up.

Example: You return to your office and would like to resume
receiving your calls that were forwarded to 1333. Dial #7
and hang up.

*8 Call Forward Busy
Allows for calls to busy extensions to be automatically
transferred to a designated extension.

Dial *8 plus the extension to which you would like to have
your calls transferred.

Example: You would like your calls to be transferred to 
extension 1433 when your extension is busy. Dial *8 1433 
and wait for the tone.

#8 Cancel Call Forward Busy
Use this option to cancel feature code *8
Dial #8 and hang up.

Example: You no longer want your calls to be forwarded to
extension 1433, dial #8 and hang up.

*9 Call Forward No Answer
Allows for calls to extensions that do not answer to be 
automatically transferred to a designated extension.

Dial *9 plus the extension to which you would like to have
your calls transferred.

Example: You would like your calls to be transferred to 
extension 1433 when you do not answer you phone. Dial *9 
1433 and wait for the tone.

#9 Cancel Call Forward No Answer
Use this option to cancel feature code *9
Dial #9 and hang up.

Example: You no longer want your calls to be forwarded to
extension 1433, dial #9 and hang up.

## Last Number Redial
Use this feature to redial the last number you entered into your
telephone.
Dial ## and your call will be connected

Example: You dialed extension 1614 and received a busy signal.
Hang up your telephone and try your call again in a few minutes.
Dial ## and the system will redial 1614 again.

#* Call Waiting Originate
This feature is normally used for urgent messages only. It
allows you to let a party on campus know that you are
trying to reach them while they are on the telephone.

Dial the extension you want, it is busy, depress your
switch hook, dial #* and wait for the party to answer. 
The party called will hear a tone through their earpiece. 
If they would like to answer they can either hang up the
first party or put them on hold by depressing the switch
hook or by using features *3 or *4.

Example: You notice someone loitering outside your office
and you would like Public Safety to investigate. You dial
1411 but the line is busy, depress your switch hook and
dial #*. Public Safety will hear a tone and answer your
call.