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Voicemail Information

Voicemail at Western New England University consists of a private system serving faculty, staff and administration. Voicemail service is provided as a general means of communication.

For information on a shared extension click here.

Each voicemail box contains the following capacity and time limitations.

  • Total Number of unheard messages allowed - Unlimited
  • Number of days new messages are kept - 21 days
  • Maximum personal greeting length - 30 sec.
  • Maximum message length - 5 min.
  • Password length required  - 4 – 15 digits

Initialization of your voicemail box is required.

Until you initialize your name greeting within your voicemail box, your voicemail will not be active.

How to initialize your voicemail box:

Your password for the first time you enter the system is “0000”.

From your telephone, dial extension 2222. You will then be asked for the initial security code (0000).

A tutorial will ask you to complete 3 steps:

  1. Record your name.
  2. Record a personal greeting.
  3. Change your security code. (Minimum 4 digits, maximum 15).

Accessing your mailbox (once you are set up):

  1. From your desk, dial 2222, then when requested, enter your password.
  2. From someone else’s desk, or a phone that does not have voicemail, dial 2222, push * then #, enter your extension number and your password.
  3. From outside the campus, dial 796-2222, When you hear the main University greeting dial #, then enter your extension number followed by your password.

Tips:

When reviewing a message, you may press 5 (keep), 4 (delete), 7 (skip to next message), 2 (forward message) or 8 (to reply) at anytime during a message.

If you do not want to listen to a greeting when calling an extension, press 2 to leave a message.

To transfer an outside caller to another person’s mailbox, press the switchhook or transfer button, dial the extension number followed buy # and then hang up.

How to call forward your telephone to the voicemail system:

For all calls: Lift receiver, press *7, dial 2222 then hang up.

To cancel: Lift receiver, press #7.

If you’re busy: Lift receiver, press *8, dial 2222 then hang up.

To cancel: Lift receiver, press #8.

After 4 rings: Lift receiver, press *9, dial 2222 then hang up.

To cancel: Lift receiver, press #9.

 


FOR SHARED EXTENSIONS ONLY

Each voicemail box contains the following capacity and time limitations.

  • Total Number of unheard messages allowed Unlimited
  • Number of days new messages are kept 21 days
  • Maximum personal greeting length 30 sec.
  • Maximum message length 5 min.
  • Password length required 4 – 15 digits

Initialization of your voicemail box is required.

Until you initialize your name greeting within your voicemail box, your voicemail will not be active.

How to initialize your voicemail box on the Shared Voicemail System:

Your password for the first time you enter the system is “0000”.

From any telephone, dial extension 2222. Then enter “ * “ than ” # “ Enter your Mail Box number that you were assigned. (It will be a 9000 series number) You will then be asked for the initial security code (0000).

A tutorial will ask you to complete 3 steps:

  1. Record your name.
  2. Record a personal greeting.
  3. Change to a new Security Code. (Minimum 4 digits, maximum 15).

From outside the campus, dial 796-2222, When you hear the main University greeting dial #, then enter your Mail Box number that you were assigned followed by the Security Code, then follow the tutorial.

Accessing your mailbox :

From any telephone, dial extension 2222. Then enter “ * “ than ” # “ Enter your Mail Box number that you were assigned. (It will be a 9000 series number) You will then be asked for your security code.

From outside the campus, dial 796-2222, When you hear the main University greeting dial #, then enter your Mail Box number that you were assigned followed by your Security Code, then follow the tutorial.

Tips: 

  • When reviewing a message, you may press 5 (save), 4 (delete), 7 (skip to next message), 2 (forward message) or 8 (to reply) at anytime during a message.
  • If you do not want to listen to a greeting when calling an extension, press 2 to leave a message.
  • To transfer an outside caller to another person’s mailbox, press the switchhook, if you have a single line phone or transfer button, if you have a multi line phone then dial the extension number followed buy # and then hang up.