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IT Intern (Job ID: 12156)

Supervisor: Tony Frye
Start Date: 6/11/2018

Job Description: omplete Payroll Solutions is seeking an IT Intern to join our growing team in our Springfield office. The IT Intern will assist the IT team on resolving technical issues and providing technical assistance as needed.Ideal candidates can work between 15 – 20 hours per week during the school year and full-time during school and summer breaks.Essential Job Functions· Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.· Install, configure, upgrade, and repair PC workstations, mobile devices, network hardware, and cabling as required.· Data recovery and system backups.· Train computer users and assist the IT Director in developing training materials.· Ensure optimal performance of desktop computer systems.· Run diagnostic programs as appropriate to resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.· Daily check of virus activity and intrusions, ensure weekly update of virus definition files, and taking corrective action as necessary.Complete Payroll Solutions is the Northeast's Leading HR, Benefits and Payroll partner, providing solutions to small and mid-sized employers throughout the Northeastern United States. CPS is comprised of the most talented workforce professionals in the industry, and we attribute our success to their dedication, teamwork, and continued commitment to excellence.

Qualifications: Requirements· The position holder should have a working knowledge of Windows 7, Windows 10, Office 365, MS Office software, and hardware equipment.· Experience in troubleshooting hardware, software, network and remote access problems is desirable.· Excellent verbal and written communication skills.· Ability to multitask with strong organizational skills.· The ability to analyze and solve routine and semi-routine computer problems.· Possess great people skills and must be able to work independently