Student Administrative Services
The Student Administrative Services (SAS) office combines the traditional offices of financial aid and bursar in one convenient location. The office is located in the Lower Level of D'Amour Library. Your account is assigned, by the student's last name, to a Student Services Administrator (SAS).
Your one-stop resource for:
SAS On-Campus Bank
The bank is located in the SAS office in the Lower Level of D'Amour Library. It is open any time that the SAS office is open. However, the bank STOPS cashing checks one half hour prior to SAS office closing.
The on-campus bank cannot establish deposit/checking accounts for students. There are local bank representatives on campus at the start of the school year for that purpose.
Payments for any charges to the student account can be made at the bank. To mail payments, send to:
Western New England University
1215 Wilbraham Road
Springfield MA 01119-2684
Please visit Connect2U to learn more about making online payments.
Students may cash personal checks, up to a maximum of $75 per day. The bank also disburses and cashes workstudy payroll checks in any amount.
Students may purchase and charge food points to the student account. Enrollment in a meal plan is done through Residence Life in person, or by calling 413-782-1317.
Financial Aid Refunds
Refunds of excess financial aid and/or private loans are disbursed via checks at the SAS Bank. As a general matter, providing that all financial aid elements are in place, SAS will be able to generate refunds (of loan funds in excess of tuition and fees) for FALL loans for pick-up 5-7 business days after loans are disbursed. The Fall disbursements are held at SAS for pickup, since many local addresses are not established with sufficient certitude. SPRING refunds will be ready during the first week of classes of the Spring semester. The Spring semester disbursements will be held for two weeks after classes begin, at which time they will be mailed to local addresses.
For students who have PRIVATE loans and all financial aid elements in place, we can generate refunds upon request after the private loan is disbursed. For refunds in advance of federal funds and WNE scholarship disbursements, we refund the smaller of the private borrowing, or the total expected semester credit balance.
Refunds due to University administered aid disbursements and federal funds will be generated automatically by the seventh business day after classes commence and held for pickup at the SAS Bank for two weeks, then mailed. To request a refund at other times, call a Student Services Administrator (SSA) at 413 796-2080. Federal regulations require refunding, within 14 days, any credit balance due from Federal (Title IV) disbursements greater than the mandatory charges on the student's account, unless the student requests the credit remain on the account.