How do I get help when a book doesn't seem to be in its place on the shelf?

While the staff of D'Amour Library makes every effort to keep books and other materials in their correct locations, there may be times when you are looking for a book or DVD, and it's just not where it's supposed to be. What can you do?

  • Check WILDPAC. Make sure you have checked the item record, that you've been looking in the right location (Law Library? D'Amour Reference? Leisure Reading?), that you have the correct call number, and that the item is available. See How do I find a book on the shelves of D'Amour Library? for more help with this.
  • Check around the area where the item is supposed to be shelved. Is it on the shelf above or below? Are there many books with very similar call numbers—it might be just slightly out of order.
  • If you've checked the shelf and the WILDPAC record, and you're still not finding what you're looking for, ask an employee at the Circulation Desk for assistance. Ask to fill out a trace request form in order to initiate a more thorough search for the item.

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D'Amour Library, Western New England University, 1215 Wilbraham Road, Springfield, MA 01119
Phone: (413) 782-1535
Fax: (413) 796-2011