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FAQ

What size are the mattresses?

The traditional corridor-style halls (Berkshire, Franklin, Hampden, and Windham) which accommodate first year students, Commonwealth Hall, Plymouth Complex, Evergreen Village, Southwood Hall and LaRiviere Living and Learning Center have twin extra long mattresses in student rooms. Gateway Village has twin regular mattresses the student rooms. Pillows and linens are not provided, however, you may purchase linens from the Residence Hall Association here.

Can room furniture be rearranged?

YES. Furniture is free standing and can be modified in a number of ways - such as loft-style, where the desk and dresser are situated below an elevated bed frame and mattress, or with the bed near to the floor, traditional style. Tools such as a screwdriver and adjustable wrench may be required if parts are involved. In whatever manner a room is set up for student use; all University owned furniture and personal belongings must be kept there. Storage space is not available during the academic year. Students will be billed for any missing or damaged parts, so care should be taken when rearranging or modifying the design or set-up of room furniture.

Do I need to bring a telephone?

For information, please refer to the Telephone Service section on the Residence Life website.

Do I need to buy curtains and/or carpeting?

Room windows have pull shades in the quad halls (Berkshire, Franklin, Hampden), Commonwealth Hall and the bedrooms in Southwood Hall. The rooms in Windham Hall have a set of curtains, as does Plymouth Complex, Evergreen, Gateway, LaRiviere and the living rooms in Southwood Hall. Rooms in Berkshire, Franklin and Hampden Halls, as well as Plymouth complex, Gateway Village and LaRiviere, have tile flooring. Rooms in others residence areas have wall to wall carpeting. Students may bring an area rug for their room.

Are any pets allowed?

Fish, in a reasonably sized aquarium, are the only type of pet allowed. Residence Life staff reserve the right to determine what constitutes a "too big" aquarium.

What about personal computers?

Campus computer network connections and Internet access have been installed in student housing for each resident. Additionally, all of our residence areas have wireless internet access.

Are students allowed to bring furniture?

We provide ample furniture, so students should think carefully about bringing any additional items; and should definitely communicate with their roommate before doing so. Upholstered furniture is limited to that provided by the University. Items students may bring as supplemental seating are limited to chairs made of wood, metal or molded plastic. Fabric seating (as in a director's chair with canvas material) is acceptable, but any form of "padding" (as in a computer desk chair, papasan chair, dish chair, or futon) is prohibited. Halogen lamps and air conditioners are not allowed in student housing. Note that fines may be implemented for the presence and/or use of prohibited items. These may be billed to a specific individual, or may be billed to both roommates (regardless of who owns the prohibited commodity) as a collective responsibility in shared living space. Detailed information is in the Resident Student Housing Agreement.

Can I dispose of my electronics on campus?

As part of the University’s commitment to sustainability, we ask that you not dispose of electronics, or anything with a power cord, on campus. Electronic devices (most notably televisions) contain hazardous materials. We ask that you take your electronic devices home with you. If you are planning to dispose of these devices, your home town most likely has a recycling program for such materials. 

Students who leave electronic devices behind will be subject to cleaning and disposal fees, as you would be with any trash or items left behind after you check-out. Additionally, if electronic items are found in a dumpster, and the student(s) responsible can be identified, that student or students will also be subject to fines for disposal. 

Please help us maintain our commitment to sustainability, and thank you for your cooperation.

Is smoking allowed in student housing?

All of our residence areas are SMOKE-FREE. Smoking is not allowed in any public/commonly shared space as well as individual student rooms and suites. The roommate consideration segment of the on-line housing application will continue to give students the option to preference a non-smoking roommate. While a priority concern for assignment purposes, we cannot guarantee that this or other lifestyle preferences will be accommodated.

Are there curfews?

There are no curfews in student housing. Residents have around-the-clock access to their assigned building through their student ID card, and are fully responsible for managing their own time. There are also no predetermined time limits for visiting in student rooms. However, visitors should not interfere with a resident's right to reasonable privacy and legitimate use of his or her living space.

What about overnight guests?

A resident (host) may have a visitor/guest spend the night in his/her room, with the knowledge and consent of the roommate. Think carefully about whom is invited to visit and to monitor the guest's actions carefully in that you are fully responsible for his/her behavior! University policy states that the presence of an overnight guest or visitor should normally not exceed two consecutive nights. The University also reserves the right to require that a visitor/guest depart at any point in time.

Is this a "dry" campus?

Students of legal age may consume alcohol (responsibly) if assigned to an of-age residence area: Evergreen Village, Gateway Village or Southwood Hall. Otherwise, students who make the personal choice to drink in an underage residence facility or public area of the campus need to be prepared to accept the consequences of that choice. How we respond to the situation will depend on the circumstances. While taking an educational approach, alcohol-related misconduct is taken seriously. Disciplinary probation or suspension from housing can occur if the behavior is significant enough to warrant this response.

Are there "quiet hours"?

Each residence area has "quiet hours", beginning at 10:00 p.m. on weeknights (Sunday-Thursday) and at midnight on weekends (Friday and Saturday). "Quiet hours" are intended to promote an environment conducive to study and rest. This is a group responsibility, in that each resident has an obligation to monitor him/herself and confront others who may be too noisy. If unsuccessful in getting cooperation, a Resident Advisor should be contacted for assistance. There are also extended "quiet hours" during the week of final examinations.

What about laundry?

Each residence area has a laundry room or laundry rooms, depending on the lay-out of the area. Washers and dryers are free, so students do not have to bring quarters.

What do I do if I lose my key?

If you lose your key, all you have to do is log in to the work order system in Connect2U and click on Facilities. When the new work order opens, select Locksmith in the “Request Type” menu and then you’ll be able to complete the work order and submit it. The work order will then be sent to the Locksmiths who will respond to it in a timely manner (they are in the office Monday through Friday from 8:30 a.m. - 4:30 p.m.). This process should be used for any non-emergency lost key.

If your key is stolen, that would qualify as an emergency and should be reported directly to Campus Police immediately so that they can take your report and change your lock. Please be advised that a lost key will cost you $100, so please be sure that your key is lost before you submit your work order. If you find your key after your lock has already been changed, it will be too late and you will still be responsible for the $100 charge.

Is there housekeeping in student rooms or bathrooms?

The condition of a room is the full responsibility of the occupants, in terms of cleanliness and care of University property. The community bathrooms in the traditional residence areas are cleaned regularly by University personnel, as are corridors and lounges. However, misuse of public space (littering, for example) will either be corrected through an "on-the-spot floor program" with residents, who rightfully have collective responsibility for the living space they share, or charged to students if the services of housekeeping personnel are required to rectify the situation. Gateway, Evergreen and Southwood residents are fully responsible for the care and upkeep of their living spaces. LaRiviere and Plymouth residents are also responsible for the care and upkeep of their living spaces, although LaRiviere common areas and bathrooms are cleaned periodically and shower curtains are provided.

Are microwaves allowed?

For students assigned to Berkshire, Commonwealth, Franklin, Hampden and Windham halls, as well as Plymouth Complex, the University provides a combined microwave-refrigerator unit (one per room.)  Suites in LaRiviere Center are provided with a microwave in the common area of the suite. Students residing in traditional or suite-style residence areas are NOT permitted to bring their own microwave to campus. This is for safety concerns and power usage in student housing.

Gateway and Evergreen Villages, as well as Southwood Hall provide complete apartments for independent student living. Therefore students residing in one of these three areas may bring a microwave for use in their kitchen.

What's the limit (size) for a refrigerator?

Only compact refrigerators are allowed in student rooms. The size should not exceed 3.5 cubic feet. This is based on electrical usage and space considerations. In rooms where we provide a microwave-refrigerator unit, only one student owned refrigerator may be brought to campus. Roommates should discuss this matter, so as to avoid bringing a refrigerator that will need to make a return trip home on opening weekend.

Do I need to sign up for a meal plan?

New residents in traditional housing are automatically registered as a participant in the University's full meal plan: All Access to the Dining Hall 7 Days a week.  There are no alternative meal plans for first year students in the traditional halls - but there are many food choices offered at each meal.  Sophomore and upperclass students in Plymouth, LaRiviere and Commonwealth can also choose the 5 Day All Access Meal Plan. Meal plan participation becomes optional only when a student is assigned to an apartment or townhouse in Gateway, Evergreen or Southwood, where each unit has a complete kitchen. However students may purchase "declining balance points" to supplement (not replace) the meal plan. These points are purchased at Student Administrative Services (SAS) and the student then reports to the Food Service Office (in the Campus Center) to have his/her student ID card validated for use of the points.

Students residing in Gateway, Evergreen and Southwood have several meal plan options. Please see the Meal Plans section for futher information.

Where do I buy additional Declining Balance Points?

DB Points can be purchased from the Student Administrative Services offices.  Then, bring your receipt and your ID card to the dining office.

Can I use my points off Campus?

Yes, you can use your DB Points to order from Dominos.

  • Sun - Thurs:   5:00 p.m. - 1:00 a.m.
  • Fri - Sat:        5:00 p.m. - 2:00 a.m.

What if I lose my Dining/I.D. card?

Lost cards must be reported immediately to Public Safety. You can obtain a replacement card at Public Safety, Monday - Friday, 9:00 a.m. - 5:00 p.m., phone number 413-782-1207

What if my dining question was not answered here?

For any other questions or concerns you may have concerning meal plans or food services, please call the Director of Dining Services at: 413-796-2014

What if I have a problem with a hall vending machine?

Click here for helpful information if you've had a problem with a vending machine in the residence halls.

Can I arrive before opening weekend?

Unless a student is invited to campus for a specific purpose (such as athletics), arrival and check-in is during Opening Weekend.