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Returning Student Housing Selection

The time is fast approaching for students to begin the housing selection process for their housing for the Fall 2018 semester through HMA. This online system requires that all students complete their profile and complete a questionnaire within their HMA account. Students will then have the ability to choose their roommate(s) and, ultimately, their specific room. Students will have access to HMA for the 2018-2019 housing selection process beginning on February 21, 2018.  At that time, students will notice a "My Future Room" link within their HMA account. Students will be required to pay their $500 housing verification payment before they can select their roommate(s) or choose a room.

When Do I Select Housing?

Each student receives a priority ranking score for housing selection based on their credits earned and their GPA. If you want to figure out your own priority ranking score, you can use this document to do so. 

Students select housing in groups. Once you form your group on HMA and all members have confirmed it, the system will tell you the date and time assigned to your group for selection. Selection dates and times are assigned based on the expected class year of the group (Senior, Junior or Sophomore) and the average of the priority ranking scores of the individuals in the group. The highest expected class year in the group sets the expected year for the whole group. Click here for the specific selection dates for groups.

How To Pay a Housing Verification Payment

The Housing Verification Payment is due by March 14, 2018

1. To make the $500 housing verification payment online: Log into Connect2U using your Western New England University user ID and password and click on the "Billing" tab. You will be given the options to either make a payment against your balance or pay a tuition or housing deposit. To make your housing deposit, choose the tuition or housing deposit option. Then pay your deposit with either a credit card* or electronic check. 

NOTE: Not all credit cards are accepted. Please be sure to read the instructions carefully. 

*There is a service fee of 2.9% associated with making online credit card payments.

For more information regarding online payment, click here to visit the Student Administrative Services website.

2. Paying by Check: If you would prefer to pay by check, please forward payment to:

Student Administrative Services
Western New England University
1215 Wilbraham Road
Springfield, MA 01119

Please include your name, student ID number, and specify that it is a housing verification payment. DO NOT SEND CHECKS TO THE OFFICE OF RESIDENCE LIFE. Be sure to allow enough time for the postal service to deliver your payment by the deadline of March 14, 2018. If you would like to contact the University to ensure that your payment has been received, you should feel free to do so.  Checks can be made out to Western New England University.

3. Paying with A Credit: If you have credit on your account and would like to use that to pay your housing verification payment, please contact Student Administrative Services directly at 413-796-2080. If you have a credit on your account, you must authorize that the credit be utilized for your housing verification payment through Student Admininistrative Services.

If you have concerns about submitting your housing verification payment due to financial hardship, please contact the Office of Residence Life at 413-782-1317 immediately. If you qualify for a reduced payment or a waiver, your accommodation must be arranged and reduced payment submitted (when applicable) by the March 14, 2018 deadline.

What if I'm looking for a group to join, or people to fill my group?

During the housing selection process, the Office of Residence Life provides students with a number of ways to find roommates if you are having trouble finding a group to live with, or filling your group.

The roommate board is available now at the Office of Residence Life. Students can post something on that board indicating what kind of housing they are looking for and/or how many people they are looking for. Posts also include contact information so students can connect with each other and form groups.

We have also scheduled two meet and greet sessions for people looking for roommates.  Anyone looking for a roommate, or to join a group, or to add people to your group, is strongly encouraged to attend one or both of these sessions.  Meet and greets will take place:

Tuesday March 13th at 7PM in the Bears Den

Tuesday March 27th at 7PM in the Bears Den

In addition, we encourage you to use your building/area Kodiak classroom to post and see if you can locate other students in your building who also need roommates.

Would you like to see what your housing next year might look like?

Each year, the Office of Residence Life hosts an open house night in the sophomore, junior, and senior areas of housing so that students who have not lived there before can see them and see what their housing for the next year might look like. Open houses this year will take place on Tuesday March 7th.  More information about them will be forthcoming in the residence halls as we get closer to the event.

Gateway Village Map

Click below for information about apartment configurations in Gateway, Evergreen and Southwood.

Apartment Informaton

Applying to Live in LaRiviere Center

LaRiviere Center offers residents one of the most unique opportunities available to them at Western New England University: living and learning in the same building. LaRiviere residents have the opportunity to live with friends as well as educate others on their interests in a productive and collaborative environment. This cooperative experience allows students the ability to develop and flourish as individuals, academic scholars, and student leaders.

To live in the LaRiviere Center, students must apply for inclusion in the LaRiviere Center Program.  Application materials and more information about living in LaRiviere can be found on the LaRiv website at the link below.


Information About Special Housing Accommodations

Western New England University is committed to providing students who have a documented disability or medical condition with a safe environment in which to live and study. It is the responsibility of the student to inform the Office of Student Disability Services of the nature of their disability and desire to receive a special housing accommodation.

If approved, the Office of Student Disability Services will work directly with the Office of Residence Life in an effort to provide a housing accommodation that is appropriate and reasonable. For more information, please contact the Office of Student Disability Services at (413) 782-1258.

Click here for more detailed information about special housing accommodations, or visit Student Disability Services here.

Air Conditioning

When selecting housing, students should be aware that undergraduate housing Gateway Village is not air conditioned (all other housing areas for 2018-2019 are air conditioned).  If you have a medical condition, or other documented need, which requires you to live in an air conditioned environment, you must provide that documentation to Student Disability Services prior to Housing Selection so that you can be accommodated accordingly.  If students select housing in Gateway Village, and then later request that air conditioning be added to the apartment, we will not be able to honor those requests.


Q: Can my group select a room/suite/apartment without filling the space?

A: No. If, for example, you have a three-person group and you are interested in Southwood, you will need to add a fourth person before you can select a space. Your group can only select a room/suite/apartment when you have enough people in the group to completely fill that room/suite/apartment. With this in mind, you should only be working to form two, four, or six person groups. There are no three or five person options available during housing selection.

Q: How is a group in HMA confirmed?

A: Once a group has been formed and submitted by one person, all other members of the group will receive notices in HMA to confirm that group. Once everyone in your group confirms, your group is formed and HMA will tell you when your group selects housing.

Q: How can I keep track of who I want to possibly room with?

A: You can keep track of people who you may want to room with by adding them to your Contacts.

Q: What happens if I paid my Housing Verification Payment late?

A: Students who submitted their payment late will select their housing on a space available basis during the summer. If there are no spaces available, you will be placed on a waiting list for on-campus housing.  Students who submitted a late payment after the March 14th deadline but before room selection begins may request a waiver so that they can still participate in the process, if there are extenuating circumstances.  Students requesting this kind of waiver should contact the Office of Residence Life at 413-782-1317 to set up an appointment.  There is no guarantee that a waiver request will be granted.

Q: What if I paid the $500 Housing Verification Payment, but I don't select a room?

A: To confirm campus residency, the student is responsible for completing all components of the online process. Otherwise, the University rightfully presumes the student has made other arrangements for accommodations as a commuter. You must select a room. If you don't select a room, one will not be selected for you. Please make sure that you follow all of the steps within HMA. Also note that the Housing Verification Payment is non-refundable, so the deposit is not returned to you if you do not select a room.

Q: At what point is the room reserved for our group?

A: The room is reserved once one of you selects the room and each member of the groups agrees and confirms the selection. Once one person selects a room/suite/apartment for your group, the rest of the group has 24 hours to confirm. 

Q: My Groups link disappeared once my group confirmed a room, how do I check on my room information and other relevant information?

A: The My Groups link will be replaced with the My Room link. On the My Room page you can review your room information, as well as your meal plan and estimated billing information. Note that there will be two My Room links after you select housing, one for this current year and one for next year. The one pertaining to next year's housing is the one under the menu titled "My Future Housing".

Q: What happens if I was accepted into the LaRiviere Center?

A: All students accepted into the LaRiviere Center must still complete the profile and questionnaire on HMA. Once you do that, you do not have to proceed with forming a group. You will work with the RD of LaRiviere to choose a suite and then you will be placed into your suite in HMA. Please refer to the My Room link for more information about your room, meal plan, and estimated billing.

Q: When will the my room link appear?

A: "My Room" will appear on the left hand tool bar once all members of your group have confirmed their room and meal plan (if applicable). Review your My Room page to ensure that all information is correct.

Q: What if I have other questions?

A: If you have other questions about Room Selection, you can email us at Sean.Burke@wne.edu or call the office at 413-782-1317.  

Gender Neutral Housing

Are you interested in living with friends with different gender identities than your own? Gender Neutral Housing may be for you!

Have questions about Gender Neutral Housing?  See our brochure, or attend the Information Session on Friday February 16th at 3PM in Senate Chambers.  If you have additional questions, or can't make the Information Session, just email us at Sean.Burke@wne.edu and we'll be happy to answer all of your questions.

The Gender Neutral Housing application for the 2018-2019 academic year is now available below.  Applications are due March 9th.

Gender Neutral Housing Application

Information for Parents and Legal Guardians

In order for currently enrolled students to request on-campus housing and participate in room selection for the 2018-2019 academic year, a $500 Housing Verification Payment must be made to Student Administrative Services (SAS) by March 14, 2018.  This payment is non-refundable and non-transferrable.  Please note that pending financial aid for the 2018-2019 academic year cannot be applied towards this payment.  More information about how to make a payment can be found on this webpage under Paying a Housing Vericiation Payment.

Students who anticipate having difficulty making the $500 payment should meet with Sean Burke, Associate Director of Residence Life for Operations, before the March 14th deadline.  Extenuating circumstances may qualify for a reduced payment or waiver.  As long as a student receives a waiver, or pays their reduced payment, on time, they will be able to participate in the room selection process.  To discuss a reduced payment or waiver, students should call the Office of Residence Life at 413-782-1317 or email Sean at Sean.Burke@wne.edu to set up an appointment.  If there are especially sensitive or complicated financial matters involved, parents/guardians may call the office to explain prior to the student's appointment. 

Housing selection for students who form a group occurs between March 26th and April 13th.  The deadline for current students to choose housing is Friday April 20th.  After April 20th, Residence Life will conclude that any student who has not selected housing has made other arrangements, even if they paid the non-refundable $500 housing verification payment.  Residence Life does not automatically assign housing to students who do not complete the housing selection process.


March 14, 2018 - Non-Refundable Housing Vericiation Payment Due

March 26, 2018 - Students who paid a housing verification payment, but who provide written notice of their intention to live off-campus by this date will receive a 50% refund of the payment.

April 20, 2018 - Final date for returning students to select housing.

August 6, 2018 - Students who provide written notice of their intention to live off-campus by this date will not be responsible for room and board charges for the Fall semester.  After this date, Fall room and board charges are binding.

August 25th and 26th - Housing opens for the Fall for returning students.

August 27, 2018 - First day of classes.  Students who withdraw from the University before this date will not be responsible for room and board charges.  Students who withdraw from the University after this date should see the refund schedule found here

September 7, 2018 - Last day for students to change or cancel a meal plan for the Fall semester.

January 2, 2019 - Students who provide written notice of their intention to live off-campus for the Spring semester by this date will not be responsible for room and board charges for the Spring.  After this date, Spring room and board charges are binding.

January 14, 2019 - First day of Spring 2019 classes.  

January 25, 2019 - Last day for students to change or cancel a meal plan for the Spring semester.


What is the first step in the campus housing process?

The process begins with a $500 housing verification payment, which is due by Wednesday, March 14, 2018.  

What if the $500 payment is not made on time?

Students whose payment has been received on time have priority for participation in the online housing/roommate selection process.  As spaces become available throughout the summer, late paid students will be considered for housing according to the date the payment was received.  Students who pay after the March 14th deadline but before housing selection begins can request a waiver if there are extenuating circumstances, but there is no guarantee a waiver will be granted.

My student will have difficulty making this payment.  What should I do?

Please have your student contact the Residence Life office at 413-782-1317 to meet with Sean Burke, Associate Director of Residence Life for Operations or Jerry Roeder, Director of Residence Life before the payment deadline.  Circumstances will be considered on an individual basis.  

My student is thinking of living off campus or may transfer?  Can this deadline be extended?

In fairness to all students, the payment deadline is binding.  Payment extensions typically do not occur.  As an indicator of residency, it is a non-refundable fee.  It is also non-transferable, meaning it cannot be applied to other charges on a student’s account with the University.

Does on-time payment guarantee campus housing for my student?

On-time payment means your student is guaranteed the opportunity to participate in housing selection. If your student fails to do so, we conclude they are no longer interested in living on campus even though this initial payment was made.

What if I feel there are unforeseen circumstances after this deadline?

Please have your student contact the Residence Life office to speak with Sean Burke or Jerry Roeder.Or if there is information your student is not aware of and you feel that a conversation with the Director or Associate Director would be helpful before speaking with your student, please contact the Residence Life office at 413-782-1317. Extenuating circumstances will be considered on an individual basis.

Does my student need a roommate to select housing?

Students who form a group have priority in the housing selection process. A group includes your student and one or more roommates, depending on the size (capacity) of the living space they are interested in and eligible for.  For student groups, housing selection begins on March 26, 2018 and concludes on April 13, 2018.  

My student is having difficulty finding a roommate?  Is there any way to help?

If your student is looking for one or more roommates to complete their group for housing selection, assistance includes the following:

  • A message board at the Residence Life office in the Campus Center, where students can post contact information and their needs/interests;
  • Informal ‘meet-and-greet’ sessions, where students can speak with other students who attend; 
  • Internal electronic communication amongst students (where they currently live). Members of the Residence Life staff are available as resources as well.

My student is not part of a group. When does my student choose housing?

Students who do not have a roommate may use an option called ‘select a bed’ from April 13 – 20, 2018

The available space at that point in time is typically a residence hall room and the student’s roommate is the person who selects the other space/bed in that room. 

Can a change in housing or roommate(s) occur?

Students who would like to be considered for some type of change should send an email to Sean Burke at Sean.Burke@wne.edu.  Doing so places them on ‘wait list’ status.  If we are able to accommodate their request at some point during the summer, we will contact them.  The inventory of space to accomplish changes is typically very limited, so we do not want to create false hopes or unrealistic expectations.

What happens if an open spot occurs where my student will live next year?

Openings provide the opportunity for other students to be assigned to campus housing throughout the summer.  This includes students in a variety of circumstances such as: newly admitted transfer students and international students, current students who left the University for a variety of reasons and are now returning, and commuters looking to live on campus in the fall. We hold the vacancies that occur for these people.  Open spaces can be filled at any time.  If a space in your student's room/apartment/suite is filled, they will be notified via email.

I’ve heard that academic performance is a factor in the housing selection process.

This is true. The Student Affairs division does not believe in ‘luck of the draw’ approach for campus housing selection and supports the primary reason students are here: learning within and beyond the classroom. A merit point system utilizes academic achievement of roommate groups to help determine the order for housing selection. 

Since there is always a range of academic performance amongst students, several factors impact the approach so it is not strictly high achiever driven.  While housing selection moves through sequential categories, the roommate groups within each category have equal opportunity to choose housing at the day and time their category goes ‘live’ on HMA. This provides a more ‘level playing field’ aspect to the process. 

Since freshman students have only one semester of academic performance for housing selection, and knowing this is a significant period of transition for them, they have been given the opportunity to earn some bonus points for documented participation in activities and events that are part of the B.E.A.R. First-Year Residential Experience program.

Within any given roommate group, there is typically a range of academic achievement, since students generally choose their roommate(s) based on lifestyle and compatibility issues and feelings of camaraderie or friendship.

Are all the residence areas open for selection on HMA?

The LaRiviere Center has a separate application and selection process for current freshman students who wish to continue a learning interest community in their sophomore year.  These students form their own group, with an area of interest they have identified and wish to explore through activities and events they plan themselves, and have priority consideration for assignment to this facility.  The overall quality of the application, the academic achievement of the group as a whole, as well as evidence of positive citizenship are important factors the committee reviews in the selection process.  

Please note that the number of applicants typically exceeds the capacity of the LaRiviere Center, so students not accepted for LaRiviere participate in housing selection through HMA, the online process.

Is meal plan participation required?

Students who live in the residence halls and suites are billed for room and board and are enrolled in the full meal plan, which is all access to the dining hall 7 days a week.  Students of sophomore standing may choose to switch to a reduced meal plan (all access 5 days a week) but the cost differential is not significant, with a savings of approximately $80 for the semester.  

Students who live in the apartments and townhouses (Evergreen Village, Gateway Village, and Southwood Hall) may choose to participate in a meal plan and there are several options. Registration for a meal plan occurs online through HMA at specific times each semester. More information is available on the University’s website. 

Information for Transgender and Gender Non-Binary Students

We recognize that the HMA program only allows students to identify themselves as either male or female. As we recognize the need to support all forms of gender identity and expression in the residence halls, transgender and gender non-binary students are encouraged to contact Sean Burke at Sean.Burke@wne.edu or by phone at 413-782-1316 so that we can work with you on an individual basis to house you in an environment that supports and reflects your gender identity.

How are Vacant Spaces Handled

After room selection, some students will withdraw from housing or change rooms, which will create vacant spaces in upperclass housing. Over the course of the summer, the Office of Residence Life will fill these vacancies with returning students who have requested room changes, reactivated/readmitted students and new transfer/international students. When a space in your room is filled with a new student, you will be notified via e-mail. 

If a space in your room becomes vacant, and you know someone who would like to move into that space, you may contact the Office of Residence Life via email at Sean.Burke@wne.edu to request that person as a new roommate, and that person must also contact the Office of Residence Life to request a room change to your room. There is no guarantee that we will be able to grant those requests, but if the space is still available at the time when we receive your request, we will certainly consider it. To see if there is a vacancy in your room at any time, you can simply check your HMA and click where it says "my room".

If you are withdrawing from housing or if you are moved to a new space because of a room change request, it is your responsibility to notify your former roommates of this change. It would be wise for roommates to stay in touch over the summer and check your HMA periodically if you are concerned that one or more of your roommates may withdraw from the room.

Vacancies which exist at the beginning of each semester may be filled at any time during the semester, as space is needed. While we will make every effort to inform students when they are getting a new roommate/suitemate, prior notice cannot always be guaranteed.

Please feel free to contact the Office of Residence Life at 413-782-1317 if you have any questions. 

Resident Student Housing Agreement

When you confirm your profile in HMA, you will also be agreeing to the Resident Student Housing Agreement. HMA will provide you with an opportunity to view the full agreement before you complete your profile, but you can also preview it below.  If you have any questions regarding the housing agreement, please feel free to contact us.

2018-2019 Housing Agreement

Plymouth Complex

The University has decided to use Plymouth Complex for purposes other than student housing for the 2018-2019 academic year.  As such, Plymouth Complex will not be available during room selection.  Additional space will be made available in Commonwealth Hall to accommodate pending sophomores.