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Important Information Regarding Room and Meal Plan Refunds

Updated April 6, 2020

Here at Western New England University, we know that the past few weeks have been a challenging and difficult time for our students, their families, and the entire nation. After careful consideration, the University will partially reimburse students for Spring 2020 room and board charges.

Credits and refunds will proceed as follows:

Room Charges:

Undergraduate students who have left campus will have their accounts credited on a pro-rated basis for six weeks of housing costs, based on their individual housing plan. 

Graduate and professional doctoral students will be reimbursed at a rate of one-third of their room charges.

Meal Plans:

Undergraduate, graduate, and professional doctoral students who have left campus will have their accounts credited based on their individual meal plans.

  • Students with 7-Day and 5-Day All-Access meal plans who have left campus will be credited the equivalent of six weeks of dining charges.
  • Students with 115-, 85-, and 55-block meal plans will be credited for unused meals.
  • Unused Bear Bucks purchased to supplement or in place of a meal plan will be credited. 

Credit and Reimbursement Process:

Credits to all student accounts will first offset any outstanding balances. If the credit exceeds an outstanding balance, a refund check for the difference will be automatically issued and mailed to the student’s home address, unless there is a different mailing address listed in the Self-Service Web Portal. Students who wish to have a credit balance remain on their account for the Fall 2020 semester can call or email Enrollment Services at 413-796-2080 or finaid@wne.edu.

The University will credit student accounts no later than Monday, April 20th and process refund checks no later than Monday, May 4th.

We want to thank our entire Golden Bear community for their patience as we work through the many unexpected issues resulting from the current pandemic.  We look forward to seeing you as soon as possible.  Our best wishes and thoughts go out to all of you.  Be well.


Dr. Richard A. Wagner
Vice President for Finance and Administration
Western New England University