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Update on University Dining

Updated July 28, 2020

As part of our return to the Western New England University campus for the fall 2020 semester, Dining Services will adhere to CDC, Commonwealth of Massachusetts and local board of health regulations and guidance related to the COVID-19 pandemic.

Indoor dining service locations will have one-way traffic flow arrows, 6ft social distancing floor markers, table signs for those that will be in use, as well as clearly marked one-way entrances, exit and stairways.

Per Commonwealth and CDC guidance, restaurants must comply with the following sector-specific social distancing rules for providing dining services in all customer seating areas:

  • Tables must be positioned to maintain at least a 6 foot distance from all other tables and any high foot-traffic areas (e.g., routes to bathrooms, entrances, exits); tables may be positioned closer if separated by protective / non-porous barriers (e.g., structural walls or plexiglas dividers) that are no less than 6 feet high
  • The size of a party seated at a table cannot exceed 6 people

Meals will be served to guests by Dining Services staff members, as self-serve dining is suspended at this time. As an added convenience, we will have some pre-packaged items in our residential dining hall as well as the option of taking your meal in a to-go container.

We are excited to introduce a mobile ordering app for our retail locations, Firehouse Subs, Grille Works and Starbucks.  This solution will help our current staff expedite your order and save you time waiting in line, as well as limit in-person contact by utilizing order and pay technology.

Dining Services has implemented new safety procedures, protocols and precautions. All employees will be trained prior to the fall semester opening. We will have ongoing training throughout the semester as well as daily safety briefs. Enhanced COVID-19 specific safety training includes mitigation tactics, PPE protocol and employee health monitoring resources to help prepare for return to work. The training also includes guidance on increased sanitation measures and social distancing techniques to help ensure the safety of our students, campus community and team members.

Maintaining a safe environment begins with our cleaning and sanitation process. We have enhanced our sanitation practices to protect our school environment. There will be an emphasis on repeated cleaning of high-touch areas, such as door handles, tables, trays and other frequently-used items. Surfaces will be regularly sanitized with approved chemicals.

To ensure we continue to meet or exceed CDC recommendations on COVID-19 mitigation, Aramark has implemented new policies on facial coverings and employee health monitoring. Facial covering requirements are as follows:

  • In all front-of-house and other guest interaction activities
  • In any situation where 6 ft. social distancing is not possible

Committing to Campus Health

We pledge to ensure employees come to work healthy and safe, leaving and returning in the same condition at the end and beginning of each shift. By delivering on these safety measure we are committing to the overall health of our people, and your students, faculty and campus community.

To ensure that our employees feel comfortable returning to work, we want our approach to go above and beyond government requirements.