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Health Services

Important Information Regarding Coronavirus

Health Services is open for healthcare. All healthcare visits are walk-in during regular office hours. If you have any questions or concerns, call health services. In some cases appointments will be scheduled. If you are unable to come to Health Services and it is deemed appropriate, we may also assist you by performing a telemedicine visit. For urgent health concerns after hours a healthcare provider is on-call and can be reached via the on-call phone.

*Please remember to bring your insurance card. We do not charge a co-payment but we do bill insurance.

WNE Health Services is Here for You!

We are so excited to see our returning students and welcome our newest students to the WNE community.

WNE Health Services providers would like to ensure you that the health and well-being of our students, both residents and commuters, as well as staff are our utmost priority. Health Services is a healthcare facility that provides a wide array of services. A small sample of the services includes prescribing medications, ordering diagnostic tests (blood work x-rays), small surgical procedures like suturing, IVs, and more generally the diagnosis and treatments of routine illness and injuries. Our knowledgeable, experienced, board certified healthcare providers are the reason these services are possible.

Although COVID-19 poses new challenges, we assure you that we are up for the task. Our experienced staff is prepared with policies and procedures focused on the safety and wellbeing of our campus community.

A comprehensive, fluid plan is being developed to address the specifics should they arise such as private rooms, food delivery, deep cleaning, and monitored healthcare for positive COVID-19 patients. We are currently doing COVID-19 testing, which is sent to a local lab with a 24-48 hour turnaround. We are hoping to have both rapid response and antibody testing when point of care testing becomes available to us.

With regard to contacts and the greater community, we will provide ongoing education as well as implement measures for risk reduction. At every encounter, our community members will be reminded that each individual has a role to play in protecting themselves and the spread of this illness because personal responsibility is the cornerstone of slowing the spread.

Throughout the summer, we will keep the campus community informed of our efforts, procedures, and expectations for when students return to campus.

We, in Health Services, are uniquely qualified to deliver exceptional healthcare, continuous monitoring and ongoing support to potentially infected patients with the cooperation of the entire WNE community.

For the latest information on the University’s response to the COVID-19 Pandemic, visit www.wne.edu/Coronavirus.

Stay Healthy. Stay Informed. Stay Golden.

Kathy Reid, MS APRN, BC
Director of Health Services, Western New England University


The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) Coronavirus first identified in Wuhan, Hubei Province, China. Western New England University is following the guidance and recommendations from the CDC and Massachusetts DPH. Health Services has a comprehensive plan in place. We are monitoring developments closely and are proactively taking the appropriate steps and measures to maximize prevention, minimize risk, and ensure that we are prepared to respond. The health and safety of our students, employees, and community is our highest priority.

Information is available at the websites listed below and is being updated frequently.

What you need to know about handwashing:

Welcome to the Western New England University Health Services website. Health Services is structured much as an urgent care center. We are staffed by board certified nurse practitioners and physician assistants. Health Services delivers healthcare to all registered students in Western New England University and employees.

We pride ourselves on the efficient, comprehensive, confidential healthcare we provide and the respect we assign our patients.

Services Provided

  • Urgent Care
  • Physical Exams
  • Telemedicine (when appropriate)
  • Immunizations
  • Employee Health
  • Orthopedics
  • Mental Health
  • Women's Health 
  • Pap, STD testing, birth control, Plan B for purchase, condoms free of charge.
  • Rapid strep, mono, pregnancy, flu, COVID-19 testing, urine testing
  • Small surgical procedures; suturing, incision and drainage, toenail removal, etc.
  • EKG and Diagnostic testing, labwork
  • Prescriptions
  • Health Education
  • Specialty Referrals

Need Your Prescription Brought to Campus?

Big Y Pharmacy located on 300 Cooley Street, Springfield, MA 01128 delivers to WNE Health Services Monday-Friday.

To set up an account with Big Y Pharmacy for delivery:

  • Call the pharmacy (413-783-0105) and provide the following information:
    • Patient Information: Name, date of birth, home address, cell number, any allergies.
    • Insurance Information: BIN#, PCN#, ID#, RX Group#
    • Transfer from another pharmacy: Pharmacy name, Pharmacy phone number, RX#, Drug name
    • To Bill a credit card: Card #, Expiration date

After your initial set-up, you are responsible for calling the pharmacy directly for prescribed refills. Any prescriptions ordered after 11:00 a.m. will be delivered on the following day.

Pick-up of medications in Health Services is between 2:00 p.m. and 3:45 p.m.