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Provider On-Call

Western New England University Health Services (HS) recognizes that illness and injuries are not always confined to weekday, daytime hours. For those urgent situations that occur when HS is not open, an on-call provider is available during the academic year beginning August 24. On-call services are not available during the winter, spring and summer breaks.

How do I contact the on-call health care provider?

Call the Health Services phone number at 413-782-1211 *For life threatening emergencies, call campus police at 413-782-1411*

How is the on-call service set up?

A Health Services health care providers will be on-call during the hours when Health Services is not open. When you call 782-1211 an answering service representative will take your message and contact the provider on-call. The provider will return your call within 20 minutes. If you do not receive a return call within that time frame call the number again.

What information will the on-call provider give me?

You will be asked to give information about your immediate medical concern and health history. The on-call provider will assist you in making the best medical care choice based on the presenting problem. Advice may include being seen in Health Services the next day, recommendation for self-care treatments or in very serious situations advice to go to an emergency room. 

When should I use the on-call service?

The on-call provider should be used for urgent health concerns that cannot wait until Health Services reopens. Some examples: severe abdominal pain, high fever (>101), a serious injury and any other urgent symptoms for which you are concerned.

When should I Not use the on-call service?

Do not call for administrative questions including insurance, health forms, or prescription refills. These calls should take place during regular business hours.

Who can use the on-call service?

The provider on-call is available for WNE students and employees. We are unable to give advice to friends, relatives or students who have graduated. We are not able to discuss your medical condition with family or friends without your permission. In urgent cases, you may make a call for a friend, but we will also need to speak to them directly.