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Open Student Employment Positions

Interviewer (Job ID: 1858)

Department: Western New England University Polling Institute | Supervisor: Tim Vercellotti
Start Date: 10/1/2018

Job Description: Conduct telephone surveys for the Western New England University Polling Institute in Churchill 303. Work-study students are welcome, but students do not need to have work-study funding for this position.

Qualifications: Personable, enthusiastic, dependable, excellent command of spoken and written English. Students must complete the I-9 form in the Human Resources Office in Rivers Memorial before they can start work. They must bring either (1) a passport; or (2) a combination of photo identification and either a certified copy of their birth certificate or a Social Security card to complete the I-9 form. International students will need to apply for a Social Security card, and the University can help with that process.


Telecounselor (Job ID: 1901)

Supervisor: Hillary Mosher & Ryan Mahan
Start Date: 9/10/2018

Job Description: To initiate and maintain telephone contact with prospective students throughout the admission process, enter data from conversations that will be necessary to maintain an ongoing rapport with each student, to develop and foster a "connection" between the prospective student and the University, and to determine the interest level in the University of each prospective student.

Qualifications: Must be in good academic and disciplinary standing. Candidate must be able to communicate effectively on the phone and use interactive computer software.


Student Patrol (Job ID: 2010)

Department: Public Safety | Supervisor: Jesse Lee and Jason Keaveney
Start Date: 8/1/2018

Job Description: STUDENT PATROLTo be assigned as a team with one other Patroller to conduct foot and bike patrols in all areas of the University, as well as University property located on Valley Road and Bellamy Road. The times of assignment are on weekdays, weeknights, and weekends in varying types of weather. A Student Patroller is responsible for the protection of all persons on University property, their personal property as well as University property and / or property associated with the University. They are to be observant for any and all situations that occur on University property that need to be reported to University Police.

Qualifications: Must be capable of submitting clear and concise reports concerning all incidents occurring while on duty.Must possess good verbal communications skills.Must be capable of typing a brief summary of patrol events into the daily log. Must be thoroughly familiar with all other responsibilities and limitations.Must have and maintain a minimum 2.5 G.P.A.


Circulation Aide (Job ID: 2687)

Department: D | Supervisor: Gina Finnegan
Start Date: 8/26/2018

Job Description: The circulation aide is the face of D’Amour Library, as he/she is the person library visitors will interact with most often. Circulation aides are responsible for manning the circulation desk and answering various questions about the library, both in person and on the phone. Circulation aides check in and check out library materials to patrons, shelve library materials, maintain organization of various library collections, and monitor library printers and printer supplies. Circulation aides may be responsible for assisting with opening and closing the library, and completing other library related projects as assigned.

Qualifications: This position is only open to students with a federal work study award.Candidate should be personable and accommodating, energetic, and able to multi-task effectively. Previous experience working in a library is not required, however any customer service experience is helpful.


Circulation Desk Assistant (Job ID: 2705)

Supervisor: Nicole Belbin
Start Date: 8/27/2018

Job Description: The Law Library is seeking students to work various shifts at the circulation desk. Primary duties include, but are not limited to: staffing the circulation desk, handling circulation transactions, familiarity with circulation and reserve policies, re-shelving library material, registering new patrons, collecting fines, filing loose-leaf releases, answering basic directional questions, perform shelf reading, and handling short-term projects.

Qualifications: Candidates must be detail oriented, self motivated, willing to accept an array of assignments, and provide positive customer service to a variety of patrons. This position requires weekend availability.


Grader (Job ID: 4204)

Department: Computer Science and Information Technology | Supervisor: Jackson
Start Date: 8/8/2018

Job Description: Grading various computer science and/or information technology assignments.

Qualifications: Must be computer science or information technology major with a 2.8 gpa.


Lab Assistant (Job ID: 4205)

Department: Computer Science and Information Technology | Supervisor: Dr. Jackson
Start Date: 8/27/2018

Job Description: Position involves overseeing and maintaining the hardware and software in the Hoyt Warner CS&IT lab.

Qualifications: CS or IT major with at least 2.8 GPA


Lab Assistant (Job ID: 5566)

Department: Physical and Biological Sciences | Supervisor: Alexander Wurm
Start Date: 8/27/2018

Job Description: Assist lab instructor during lab and in preparing and cleaning up laboratories

Qualifications: Science or engineering major, must have taken course previously at WNE.


Science Center Tutor (Job ID: 5567)

Department: Physical & Biological Sciences | Supervisor: Alexander Wurm
Start Date: 8/27/2018

Job Description: Tutor students in science courses

Qualifications: Must have completed courses previously at WNE for which tutoring is done.


Lab Grader (Job ID: 5568)

Department: Physical and Biological Sciences | Supervisor: Alexander Wurm
Start Date: 8/27/2018

Job Description: Work with lab instructor in correcting laboratory reports.

Qualifications: Must have completed course previously for which grading is done.


Media Services technician (Job ID: 5665)

Department: Office of Information Technology | Supervisor: Bill Arnold
Start Date: 8/19/2018

Job Description: Assist Media Services staff in providing technical support and services for various events and other audio/video related requests. This includes but is not limited to, telephone support, onsite problem solving and troubleshooting, hardware/software setup, work order system logging/updates, record keeping and various other clerical and maintenance tasks.1.Setup requested A/V equipment for various events and monitor events, troubleshooting issues that may arise.2.Assist faculty / staff / students with A/V technology related problems and facilitating solutions.3.Actively utilize, update and monitor the work order system.4.Answer telephone calls in a professional manner and assist with troubleshooting tactics.5.Diagnose and resolve various A/V issues during events and/or in the classrooms.

Qualifications: Technically oriented, customer focused individual with a strong knowledge of audio/video equipment, desktop/laptop computers, most common desktop operating systems, desktop software and network interfaces.1.Working knowledge of most common operating systems, Internet applications, Microsoft Office products, other mainstream software applications.2.Proficient with use and configuration of presentation technology (LCD projectors, A/V players,/recorders, laptop/desktop computers, etc.). 3.Must possess the ability to communicate effectively both orally and in writing, with students, faculty, and staff of diverse backgrounds.4.Highly customer focused.5.Self motivated.6.Ability to work independently with little or no supervision.7.Ability to work in stressful conditions, such as troubleshooting presentation issues in front of a class or audience.


Student Employment Assistant (Job ID: 6316)

Supervisor: Myra Quick
Start Date: 8/27/2018

Job Description: Primary Purpose:The Student Employment Assistant will assist the human resource staff with various projects and clerical duties. A major component of this work is filing and file maintenance. In addition, employees may conduct online research, assistant with benefit audits, attend events on campus with HR representatives, deliver and pick up correspondence around campus. Distinguishing Characteristics:Ability to work with confidential information and provide excellent customer service. Must be detail oriented and able to work independently.

Qualifications: Previous customer service experience a plus. Ability to proofread material and edit as needed. Working knowledge of word perfect, outlook and excel. This position requires a professional demeanor, excellent phone and electronic communication skills as well as a strong attention to detail.


(Job ID: 6369)

Supervisor: Jennifer Brazenall
Start Date: 8/27/2018

Job Description: Primary purpose: Act as Staff Assistant for Student Disability Services office. Support the Director and Assistant Director in daily administrative tasks along with supplying registered students with accessible materials for their courses. Responsibilities: - Greet office visitors - Answer phones - Transfer calls - Relay messages - Schedule appointments for Director, Assistant Director and exams- maintain organization of confidential files and student worker office space - make copies - send faxes - scan text books and handouts into word or Kurzweil for students. - edit & convert text for blind students- help students navigate assistive technology like: smart pen, Kurzweil 3000 and Dragon Naturally Speaking Student will be expected to maintain confidentiality of sensitive student issues and information contained in legal documents at all times.

Qualifications: - Dependability - Punctuality - Interpersonal skills - Willingness to work within important deadlines - Possess Basic computer knowledge in windows, Microsoft and internet. - Possess organizational skills - Possess the necessary skills to be trained in using assistive technology such as: Kurzweil 3000, Dragon Naturally Speaking, Word editing features, Capture Perfect and Scanning. - Possess a willingness to learn about disability issues through videos, articles and discussions - Possess initiative as well as an ownership over office responsibilities


Undergraduate Research Assistant (Job ID: 6708)

Department: Computer Science | Supervisor: Heidi Ellis
Start Date: 8/27/2018

Job Description: The position involves a variety of tasks related to student and faculty learning related to humanitarian free and open source software (HFOSS) including: - Researching various aspects of HFOSS- Downloading and installing an HFOSS application- Contributing to an HFOSS project- Helping other students get started with an HFOSS project

Qualifications: Computer Science or Information Technology major


PR/Marketing Assistant (Job ID: 7184)

Supervisor: David Stawasz/Barb Moffett
Start Date: 8/1/2018

Job Description: Assist office staff in a variety of tasks such as:shuttle materials to and from campus offices; type rough drafts, lists, mailing labels; P.O.s; help with event planning including Commencement; help with press releases and stories; photography; and other various tasks.

Qualifications: Must have computer proficiency with knowledge of word. Candidate must also be able to burn discs, cut and paste from different files, and perform other computer related tasks.


Lab Technician (Job ID: 7194)

Department: Engineering | Supervisor: Lisa Murray
Start Date: 9/10/2018

Job Description: DESCRIPTION OF DUTIES AND TASKS:Essential Job Functions:1.Lab technician will assist Supervisor in specialized labs (Hospital Suite, Wet Lab, Concrete Lab, Green Engineering, Mini Baja, Materials Lab, Machine Shop, etc.).2.Assist in the operation of specific equipment (3D printers, plotter, CNC machines, etc.) and projects associated with each equipment. Each lab technician will be assigned to a specific Laboratory Supervisor.3.Assist supervisor in keeping the inventory up-to-date in the lab assigned. 4.Assist Laboratory Supervisors in projects and events held by the School of Engineering.5.Assist Laboratory Supervisor in setting up lab experiments.6.Ensure that specific duties pertaining to assigned lab area are complete (criteria will be given depending on lab assigned). 7.Assist Laboratory Supervisor staff and faculty with support as directed by Laboratory Supervisor.8.Report to assigned Laboratory Supervisor at the beginning of shift if a task was not previously assigned. 9.Report issues to Laboratory Supervisor in a timely manner.10.In the event of an emergency, dial 1411 from a campus/hallway phone or 413-782-1411 from a cell phone. 11.All lab technicians will complete safety training and specific training according to task assigned.12.Maintaining safety and security.13.By default, failing to follow any of the previous tasks will result in the immediate removal from the Lab Technician roster and employment will be terminated.Marginal Job Functions:To assist supervisor in daily tasks associated with the proper function of the labs.

Qualifications: QUALIFICATION STANDARDS:Engineering student with the potential to advance to higher levels of responsibility in the engineering labs.


Engineering Office Assistant (Job ID: 7198)

Supervisor: Assistant Dean of Engineering
Start Date: 9/10/2018

Job Description: Distinguishing Characteristics:Ability to use office software on PC’s, general paperwork, professional bearing.DESCRIPTION OF DUTIES AND TASKS:Essential Job Functions:1.Perform data entry, work processing, and other computer-related tasks. 2.Do filing and other general office work. 3.Answer the phone and receive visitors in a professional matter.4.By default, failing to follow any of the previous tasks will result in the immediate removal from the Office Assistant roster and the employment will be terminated.5.By default, failing to follow any of the previous tasks will result in the immediate removal from the Office Assistant roster and the employment will be terminated.Marginal Job Functions:Assist in registration as needed.

Qualifications: REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:1.Use of office software. 2.Familiarity with engineering curricula.3.Ability to communicate verbally in person and by telephone.ERGONOMIC REQUIREMENTS:Must be able to use a typewriter or computer, do other clerical tasks


Engineering Lab Assistant (Job ID: 7199)

Supervisor: Laboratory Supervisor
Start Date: 9/10/2018

Job Description: DESCRIPTION OF DUTIES AND TASKS:Essential Job Functions:1.Maintaining safety and security.2.Remain attentive in designated lab during assigned shift. 3.Ensure proper decorum is observed at all times and that no food or drink is allowed in prohibited areas. 4.Clean labs (trash bins, chairs pushed in, floor sweep or vacuum) as necessary5.If applicable, alert the Laboratory Supervisor of low levels or replacement needs of toner. Reload paper in printer machines as needed, reload staples and glue tape as needed. Alert Laboratory Supervisor if more supplies are needed (paper, staples, toner, glue tape, etc.). Remove any scratch paper from printer area and put in respective recycle bins.6.If applicable, alert the Laboratory Supervisor of any malfunctioning equipment (computer, lab equipment, etc.). Lab assistant should send an email to Laboratory Supervisor with the equipment location, equipment identification number and brief description of the problem. 7.Report issues to Laboratory Supervisor in a timely manner.8.In the event of an emergency, dial 1411 from a campus/hallway phone or 413-782-1411 from a cell phone. 9.All lab assistants will complete safety training.10.Lab Assistant must be present in assigned area for the entirety of shift.11.Lab Assistant must assist faculty/staff as directed by Laboratory Supervisor.12.By default, failing to follow any of the previous tasks will result in the immediate removal from the Lab Assistant roster and employment will be terminated.

Qualifications: QUALIFICATION STANDARDS:Must be a full time engineering student with the potential to advance to higher levels of responsibility in the engineering labs.


Student Grader (Job ID: 7200)

Supervisor: Assistant Dean of Engineering, and appropriate faculty member
Start Date: 9/10/2018

Job Description: Essential Job Functions:1.Correct homework assignments. 2.By default, failing to follow any of the previous tasks will result in the immediate removal from the Grader roster and employment will be terminated.Marginal Job Functions:Provide assistant to faculty as needed

Qualifications: Distinguishing Characteristics: Proficiency in course material being graded, objectivity and Ethics.QUALIFICATION STANDARDS:The student must have obtained a B or better grade in the assigned course.


Grad Student Grader (Job ID: 7203)

Supervisor: Assistant Dean of Engineering, and appropriate faculty member.
Start Date: 9/10/2018

Job Description: Primary Purpose:To grade homework for engineering courses.Distinguishing Characteristics: Proficiency in course material being graded, objectivity and EthicsDESCRIPTION OF DUTIES AND TASKS:Essential Job Functions:1.Correct homework assignments. 2.By default, failing to follow any of the previous tasks will result in the immediate removal from the Grader roster and employment will be terminated.Marginal Job Functions:Provide assistant to faculty as needed

Qualifications: QUALIFICATION STANDARDS:The student must have obtained a B or better grade in the course and have graduate standing.


Advancement Student Caller (Job ID: 10946)

Department: Advancement | Supervisor: Rachel Griffin
Start Date: 8/27/2018

Job Description: •Make gift renewal calls to donors at $100 or less•Make thank-you calls to donors at $100 or less•Make event registration follow-up calls for Advancement events•Assist in WNEgives Ambassador recruitment, particularly with student ambassadors on-campus•Support Advancement events on-campus by promoting the event and managing stations as needed, particularly for TAG Day (October 2) and WNEgives (March 5-6)•Assist with Alumni and Development social media promotion for specific events and initiatives—both providing creative content and ideas, as well as sharing through personal social media channels

Qualifications: •Excellent oral and written communication skills, strong social media skills preferred•Strong understanding of Western New England University initiatives and fundraising priorities•Ability to commit approx. 6 hours per week (during core office hours of 8:30am-4:30pm with limited evening hours)•Discreet judgement and confidentiality•Comfort in soliciting donations to the University


CS & IT Student Administrative Assistant (Job ID: 11116)

Supervisor: Jackson
Start Date: 8/27/2018

Job Description: Primary Purpose:To assist the Chair and Faculty in the day-to-day operations of the Department of Computer Science and Information Technology.Distinguishing Characteristics: The successful candidate will be reliable and organized, can maintain confidentiality, can adapt to changing requirements, and can communicate effectively.DESCRIPTION OF DUTIES AND TASKS:Essential Job Functions:1)Regularly meet with the Chair to coordinate departmental efforts.2)Assist in making arrangements for and advertising departmental events.3)Perform assigned tasks that help the department in organizing and analyzing potentially confidential data, and maintain the appearance and usefulness of its labs and systems.Marginal Job Functions:1)Generate memos, emails and reports when appropriate2)Maintain office supplies by checking inventory and order itemsREQUIRED KNOWLEDGE, SKILL AND ABILITIES:1)Basic computer and application skills.2)Good time management, organization, and communication skills.

Qualifications: A student in good academic standing.


Receptionist (Job ID: 11528)

Supervisor: Michele Schaft
Start Date: 8/27/2018

Job Description: Primary Purpose:To provide coverage (phone and visitor) for the front desk in the College of Pharmacy during lunch hour, and flexible for additional times as needed. To walk guests back to the Dean’s offices when necessary. Occasionally help out with bulk mailings.The ideal applicant should be customer focused, outgoing, friendly, articulate, and dress in a professional manner. He/she cannot be a pre-pharmacy student or Pharmacy learner.From time to time there will be opportunities to work additional hours.

Qualifications: Essential Job Functions:1)Answer a multi button phone in a professional manner.2)Direct guests to events happening for College of Pharmacy and within the Center for Science and Pharmacy building.3)Greet visitors in a professional manner and "triage" the reasons for the visit (contact appropriate staff members, etc.)4)Photocopy materials and other office duties, as needed


America Reads Coordinator (Job ID: 11543)

Supervisor: Myra Quick
Start Date: 8/27/2018

Job Description: Collaborate with University staff to coordinate the America Reads work-study program at WNE and to train and provide guidance to student tutors. Coordinators will be responsible for recruiting, interviewing and hiring students; coordinating school-placements with the Springfield School Volunteer Program Manager; scheduling training and reflection sessions; processing timesheets; and addressing any problems, concerns or questions from America Reads student tutors.

Qualifications: Candidates must be in good academic and disciplinary standing with the University. Professional presentation skills, attention to detail, accountability for work performance, ability to work independently and attention to detail are all imperative to the success of this position.


America Reads Tutor (Job ID: 11544)

Supervisor: Myra Quick
Start Date: 9/17/2018

Job Description: America Reads tutors work in the Springfield Public Schools or after-school programs as one-on-one and small-group tutors with K-12 students. Most placements are during school hours. All tutors receive support from the teachers/staff at their placement school. America Reads tutors are required to attend a reflection session every other week to discuss their work and issues surrounding education. Must be professional, reliable and committed to the success of the children in the program.

Qualifications: Tutors must pass a CORI background check and be in good disciplinary and academic standing at the University.Ability to work with children required. Transportation is a plus but not required.


Student Ambassador (Job ID: 11803)

Department: Admissions | Supervisor: Olivia Mazzarella
Start Date: 8/27/2018

Job Description: The Student Ambassador position entails the following responsibilities:1. Conduct walking tours of the campus for prospective students and their families.2. Provide campus tours on select Saturdays and Sundays for special events, including all Open House programs. 3. Support operations team in processing admissions documentation and reception area coverage. 4. Assist in the preparation of daily and bulk mailings.5. Help with data entry as needed in excel sheets and in Slate.6. Responsible for supporting counselors for various projects and communications.

Qualifications: Student must be a full-time undergraduate student in good academic standing - a minimum of a 2.5 GPA is required - and with good disciplinary standing as well. Preference will be given to those students who have completed at least one (1) full semester. Student must successfully pass interview with Admissions Supervisor to be hired, and employment will be contingent upon completion of training program following hiring.


IT Intern (Job ID: 12156)

Supervisor: Tony Frye
Start Date: 6/11/2018

Job Description: Complete Payroll Solutions is seeking an IT Intern to join our growing team in our Springfield office. The IT Intern will assist the IT team on resolving technical issues and providing technical assistance as needed.Ideal candidates can work between 15 – 20 hours per week during the school year and full-time during school and summer breaks.Essential Job Functions· Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.· Install, configure, upgrade, and repair PC workstations, mobile devices, network hardware, and cabling as required.· Data recovery and system backups.· Train computer users and assist the IT Director in developing training materials.· Ensure optimal performance of desktop computer systems.· Run diagnostic programs as appropriate to resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.· Daily check of virus activity and intrusions, ensure weekly update of virus definition files, and taking corrective action as necessary.Complete Payroll Solutions is the Northeast's Leading HR, Benefits and Payroll partner, providing solutions to small and mid-sized employers throughout the Northeastern United States. CPS is comprised of the most talented workforce professionals in the industry, and we attribute our success to their dedication, teamwork, and continued commitment to excellence.

Qualifications: Requirements· The position holder should have a working knowledge of Windows 7, Windows 10, Office 365, MS Office software, and hardware equipment.· Experience in troubleshooting hardware, software, network and remote access problems is desirable.· Excellent verbal and written communication skills.· Ability to multitask with strong organizational skills.· The ability to analyze and solve routine and semi-routine computer problems.· Possess great people skills and must be able to work independently


Math Center Assistant (Job ID: 12285)

Supervisor: James Morgan
Start Date: 8/27/2018

Job Description: Tutoring/grading positions available in the Math Center for highly qualified students with excellent math, interpersonal, and organizational skills. Students must be extremely reliable and responsible.

Qualifications: Math Center Assistants ideally should have taken their math courses here at Western New England, should have received A grades in their math courses, and should receive an excellent recommendation from their math instructor(s).