Jump to Footer

Fuze Unified Communications

During the spring 2019 semester, the University's phone system will be replaced with an internet-based system from a company called Fuze. 

The transition will start with the following buildings during February and March: Churchill Hall, 12 Valley Road (OIT staff), Campus Utility Building, D'Amour Library, and Deliso Hall   After these are complete, a timeline will be established for the rest of the campus. 

Unified Communications as a Service

Fuze replaces our legacy phone system with a modern cloud-based, voice-over-internet-protocol system. Beyond ordinary voice calls, Fuze is actually a complete unified communications system supporting text messaging, video calls and meetings, chat, and support for mobile devices. The focus of the initial rollout will be to ensure faculty and staff can continue to make and receive voice phone calls at the same phone number as the current system. Additional features will be introduced gradually.

'Soft' and 'Hard' phones and mobile support

For most faculty and staff, software called Fuze Desktop will completely replace their office phone, using the computer's microphone and speakers for voice calls.  In addition, there's a handset that connects to your computer via a USB cable adding the convenience and familiarity of a desktop phone to the Fuze Desktop software. Basically, the USB handset works like an ordinary phone provided your computer is on and running the Fuze Desktop software in the background.  A PDF quick guide and list of videos for Fuze Desktop is further below on this webpage.

High volume phone users will get a desktop phone that connects directly to a wall jack, and that is completely independent of a computer.  These "hardphones" have all the features you would expect to find in a modern business telephone.  See the "Yealink Phones" section below for PDF Quick Guide and videos.

If you have an IOS or Android phone or tablet, you can take Fuze with you and work from anywhere.
Once this is fully implemented, you will be able to seamlessly move calls or meetings to your tablet or phone, or access your voicemail on the go.

 

Fuze Desktop

Fuze Desktop is software for Windows and Mac computers that will be installed on all office computers by OIT.  For most, Fuze Desktop will be the only tool needed to make and receive calls and listen to voicemail.  The resources below explain how to use basic voice call features, plus the chat tool within Fuze Desktop.

Fuze Desktop Softphone (voice calls)
Videos:
Fuze Desktop Chat
Videos:
 
USB Handset

The Jabra handset connects to your computer via a USB cable adding the convenience and familiarity of a desktop phone to  the Fuze Desktop software.   You can even hear incoming calls when your computer is locked or muted.

Yealink Phones

In addition to the Fuze Desktop software, more traditional standalone phones from a company called Yealink will be available for high volume phone users.  Yealink has recently become the number one supplier of IP desktop phones worldwide surpassing companies like Polycom and Cisco.   (Note: The resources below refer to versions T42g and T46g;  the instructions still apply for our newer 's' model phones.)

For the T42s phone:

For the T46s phone:

Fuze Mobile

Fuze mobile apps allow you to seamlessly move calls or meetings to your tablet or phone, or access your voicemail on the go.

Get it on the Apple App storeGet it on Google Play