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Computer Assistance

The Office of Information Technology is committed to providing the Western New England University community with a wide range of technology services and solutions. Perhaps most critical to University Community members, OIT has a Service Desk, which provides solutions to computer issues, including most hardware and software problems. 

There are several ways to get computer technology assistance. You can:

  • Call the Service Desk at 413-796-2200 or x2200 from on campus.
  • Visit the Service desk on the 3rd floor of Churchill Hall.
  • Email helpdesk@wne.edu
  • Initiate an online OIT Work Order.

See below for specific services offered or go to the OIT Handbook for more details.

Additional information can be found in our COVID-19 Tech Support.

Student Support

  • Support and guidance for questions or issues related to:
    • Account Passwords (activation, resetting, changing)
    • Connect2U/E-Mail login and usage
    • Use of University software and hardware
  • Provide network cables for resident hall student personal computer connection to the University network (limit of one per active student)
  • Virus and spyware detection and removal
  • Installation of software and/or operating system software (if provided with legally licensed media and installation codes)
  • Microsoft Office 365 support
    • Software installation assistance and/or instruction
    • Ensures access aligns to the Microsoft contract
    • See Microsoft Office Help & Training for additional support
  • Guidance or referral to a 3rd party vendor for:
    • Smart Phone configuration
    • Data backup solutions and/or process
    • Implementation of hardware installation or troubleshooting
  • Important Notes:
    • Data backups are the responsibility of the customer
    • The OIT Service Desk does not perform hardware service of any kind on personally owned computers

Faculty and Staff

  • Support and guidance for questions or issues related to:
    • Account Passwords (activation, resetting, changing)
    • Connect2U/E-Mail login and usage
    • Use of University software and hardware
  • Microsoft Office and Office 365 support
    • Software installation assistance and/or instruction
    • Product support and basic guidance for Word, Excel and PowerPoint and best attempt answers on the use of other Microsoft Office 365 tools, including the application of add-on licenses.
    • Ensures access aligns to the Microsoft contract
  • Guidance or referral to a 3rd party vendor for:
    • Virus or spyware detection and removal
    • Software installation and troubleshooting
    • Implementation of hardware installation or troubleshooting
    • Data backup solutions and/or process
    • Smart Phone configuration
  • Important Notes:
    • Data backups are the responsibility of the customer
    • The OIT Service Desk does not perform hardware service of any kind on personally owned computers
    • The OIT department is not responsible for maintaining web content or building Faculty web pages, however web content management training is offered by request

Alumni

  • Support and guidance for questions or issues related to:
    • Account Passwords (activation, resetting, changing)
    • Alumni E-Mail login and usage
  • Guidance or referral to a 3rd party vendor for:
    • Virus or spyware detection and removal
    • Software installation and troubleshooting
    • Implementation of hardware installation or troubleshooting
    • Data backup solutions and/or process
    • Smart Phone configuration
  • Important Note... The OIT Service Desk does not perform hardware service of any kind on personally owned computers