Computer Assistance
The Office of Information Technology is committed to providing the Western New England University community with a wide range of technology services and solutions. Perhaps most critical to University Community members, OIT has a Service Desk, which provides solutions to computer issues, including most hardware and software problems.
There are several ways to get computer technology assistance. You can:
- Call the Service Desk at 413-796-2200 or x2200 from on campus.
- Visit the Service desk on the 3rd floor of Churchill Hall.
- Email helpdesk@wne.edu
- Initiate an online OIT Work Order.
See below for specific services offered or go to the OIT Handbook for more details.
Additional information can be found in our COVID-19 Tech Support.
Student Support
Student Support
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Support and guidance for questions or issues related to:
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Account Passwords (activation, resetting, changing)
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Connect2U/E-Mail login and usage
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Use of University software and hardware
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Provide network cables for resident hall student personal computer connection to the University network (limit of one per active student)
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Virus and spyware detection and removal
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Installation of software and/or operating system software (if provided with legally licensed media and installation codes)
- Microsoft Office 365 support
- Software installation assistance and/or instruction
- Ensures access aligns to the Microsoft contract
- See Microsoft Office Help & Training for additional support
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Guidance or referral to a 3rd party vendor for:
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Smart Phone configuration
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Data backup solutions and/or process
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Implementation of hardware installation or troubleshooting
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- Important Notes:
- Data backups are the responsibility of the customer
- The OIT Service Desk does not perform hardware service of any kind on personally owned computers
Faculty and Staff
Faculty and Staff
- Support and guidance for questions or issues related to:
- Account Passwords (activation, resetting, changing)
- Connect2U/E-Mail login and usage
- Use of University software and hardware
- Microsoft Office and Office 365 support
- Software installation assistance and/or instruction
- Product support and basic guidance for Word, Excel and PowerPoint and best attempt answers on the use of other Microsoft Office 365 tools, including the application of add-on licenses.
- See Microsoft Office Help & Training for additional support
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- Ensures access aligns to the Microsoft contract
- Guidance or referral to a 3rd party vendor for:
- Virus or spyware detection and removal
- Software installation and troubleshooting
- Implementation of hardware installation or troubleshooting
- Data backup solutions and/or process
- Smart Phone configuration
- Important Notes:
- Data backups are the responsibility of the customer
- The OIT Service Desk does not perform hardware service of any kind on personally owned computers
- The OIT department is not responsible for maintaining web content or building Faculty web pages, however web content management training is offered by request
Alumni
Alumni
- Support and guidance for questions or issues related to:
- Account Passwords (activation, resetting, changing)
- Alumni E-Mail login and usage
- Guidance or referral to a 3rd party vendor for:
- Virus or spyware detection and removal
- Software installation and troubleshooting
- Implementation of hardware installation or troubleshooting
- Data backup solutions and/or process
- Smart Phone configuration
- Important Note... The OIT Service Desk does not perform hardware service of any kind on personally owned computers