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Computer Assistance

The Office of Information Technology is committed to providing the Western New England University community with a wide range of technology services and solutions. Perhaps most critical to University Community members, OIT has a Service Desk, which provides solutions to computer issues, including most hardware and software problems. 

There are several ways to get computer technology assistance. You can:

  • Call the Service Desk at 413-796-2200 or x2200 from on campus.
  • Visit the Service desk on the 3rd floor of Churchill Hall.
  • Email helpdesk@wne.edu
  • Initiate an online OIT Work Order, click here and select Workorders

See below for specific services offered or go to the OIT Handbook for more details.

Additional information can be found in our COVID-19 Tech Support.

Student Support

  • Support and guidance for questions or issues related to:
    • Account Passwords (activation, resetting, changing)
    • Connect2U/E-Mail login and usage
    • Use of University software and hardware
  • Provide network cables for resident hall student personal computer connection to the University network (limit of one per active student)
  • Virus and spyware detection and removal
  • Installation of software and/or operating system software (if provided with legally licensed media and installation codes)
  • Microsoft Office 365 support
    • Software installation assistance and/or instruction
    • Ensures access aligns to the Microsoft contract
    • See Microsoft Office Help & Training for additional support
  • Guidance or referral to a 3rd party vendor for:
    • Smart Phone configuration
    • Data backup solutions and/or process
    • Implementation of hardware installation or troubleshooting
  • Important Notes:
    • Data backups are the responsibility of the customer
    • The OIT Service Desk does not perform hardware service of any kind on personally owned computers

Faculty and Staff

  • Support and guidance for questions or issues related to:
    • Account Passwords (activation, resetting, changing)
    • Connect2U/E-Mail login and usage
    • Use of University software and hardware
  • Microsoft Office and Office 365 support
    • Software installation assistance and/or instruction
    • Product support and basic guidance for Word, Excel and PowerPoint and best attempt answers on the use of other Microsoft Office 365 tools, including the application of add-on licenses.
    • Ensures access aligns to the Microsoft contract
  • Guidance or referral to a 3rd party vendor for:
    • Virus or spyware detection and removal
    • Software installation and troubleshooting
    • Implementation of hardware installation or troubleshooting
    • Data backup solutions and/or process
    • Smart Phone configuration
  • Important Notes:
    • Data backups are the responsibility of the customer
    • The OIT Service Desk does not perform hardware service of any kind on personally owned computers
    • The OIT department is not responsible for maintaining web content or building Faculty web pages, however web content management training is offered by request

Alumni

  • Support and guidance for questions or issues related to:
    • Account Passwords (activation, resetting, changing)
    • Alumni E-Mail login and usage
  • Guidance or referral to a 3rd party vendor for:
    • Virus or spyware detection and removal
    • Software installation and troubleshooting
    • Implementation of hardware installation or troubleshooting
    • Data backup solutions and/or process
    • Smart Phone configuration
  • Important Note... The OIT Service Desk does not perform hardware service of any kind on personally owned computers