Contact Educational Technology
Kodiak, Echo360, and Zoom are supported by the Educational Technology group within the University's Office of Information Technology (OIT). Please note we cannot solve most login problems—scroll down for help with passwords.
The best way to reach us is to email email@example.com.
If you are on campus, you can drop by the Educational Technology office for assistance M-F 8:30 a.m.-4:30 p.m. We're located on the ground floor of D'Amour Library in Room G-9 next to the TV Studio and across the hall from the G-26 computer classroom.
Office Telephone Numbers: ETT Team
Paul Desmarais (413) 782-1778 - Director of Educational Technology and Training
Richard Pont (413) 782-1742 - Senior Educational Technologist
Sharon Benoit (413) 782-1765 - Technology Trainer
Resolving password issues
Kodiak's login page is at https://kodiak.wne.edu. If you can't login, test your password by logging into email at https://owa.wne.edu. If you can't login to email either, try using the self-service features on the login help page to resolve your password issue. You may also contact the OIT Service Desk at firstname.lastname@example.org or 413-796-2200. Service Desk hours are Monday-Thursday 8:00 a.m.- 7:00 p.m. and Friday 8:00 a.m.-4:30 p.m.
Students rarely need passwords to participate in Zoom sessions or to view Echo360 recordings. For Echo360, you should be able to access recordings directly from your Kodiak classroom without logging in again.