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Login Help

What is my User ID?

Your User ID is a unique alpha-numeric identifier, that in combination with your password allows you access to email, Connect2U, ASAP, Kodiak and other Western New England University online systems. If you don't know what your User ID is, click here.

How do I activate a new account/User ID?

Follow these seven steps: 
  1. If you don't already know it, get your User ID here.
  2. Go to the change password page here.
  3. Read the Acceptable Use Of Technical Resources Policy and click the "I AGREE TO FOLLOW" link at the bottom of the page.
  4. Your initial password, what you enter into the Current Password field, will be a nine digit code supplied to you, usually the number nine(9), the two(2) digit month of your birth, the two(2) digit day of your birth, and the last four(4) digits of your social security number. (ie:9mmddxxxx)
  5. Complete the change password form.
  6. Click the "Change Password" button.
  7. When you receive a "Your password was changed successfully!" message, your account will be activated.

How do I change my password?

Follow these six steps:
  1. If you don't already know it, get your User ID here.
  2. Go to the change password page here.
  3. Read the Acceptable Use Of Technical Resources Policy and click the "I AGREE TO FOLLOW" link at the bottom of the page.
  4. Enter the requested information into the form.
  5. Click the "Change Password" button.
  6. When you receive a "Your password was changed successfully!" message, your account will be activated.

My password expired. What does this mean?

Don't worry, this is normal. For security reasons your password expires every 14 weeks. All you need to do is change the password to something new and the account will be reactivated. 

  • If you know your old password then change it.
  • If you forgot your old password then reset it by selecting "Forgot Password" at the top of the password change form.

I forgot my password, what do I do?

Follow these ten steps: 
  1. If you don't already know it, get your User ID here.
  2. Go to the reset password page here.
  3. Enter your User ID.
  4. Read the Acceptable Use Of Technical Resources Policy and click the "I AGREE TO FOLLOW" link at the bottom of the page.
  5. Answer your secret question correctly.
  6. Choose to either have a reset code sent to your cell phone or a reset link sent to your personal email address.
  7. Follow the on screen instructions.
  8. Enter a new password and verify it by entering it again.
  9. Enter a secret question and answer.
  10. Click the "SAVE PASSWORD" button.
  11. If successful, you will recieve a "Password Reset Successful!" message.
  12. If you have any trouble, see the FAQ "I can't get this to work. Who do I call?"

I can't get this to work. Who do I call?

Call the OIT Service Desk at 413-796-2200, or visit the third floor of Churchill Hall, Regular Hours Monday - Thursday 8:30 a.m. to 7:00 p.m. and Friday 8:30 a.m. to 4:30 p.m. Summer hours are Monday - Thursday 8:30 a.m. to 7:00 p.m. and Friday 8:30 a.m. to 4:00 p.m.

Where Can I find my ID Information?

Where can I find my User ID?

You can find your User ID here.

Where do I find my Student ID?

Your Student ID can be found printed on bills, degree audits, grades, and on the front of some ID Badges. If it is on your Student ID Badge, your Student ID is printed on the front bottom left corner.

Where do I find my Badge ID?

Badge ID can be found printed on the back of your Student/Faculty/Staff ID Badges. If there is a four (4) digit number on the short side of the card, that's the number to be used. If there is only a number on the long edge of the card and it is longer than five (5) digits, use the last five (5) numbers. The Badge ID printed on IDs distributed before 2001 may or may not work for resetting your password. If you can't read the Badge ID or experience other problems, contact the Service Desk at x2200 or 413-796-2200.