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Frequently Asked Questions

Is financial aid available for international students?

International Undergraduate students are eligible for scholarships based on their education history. International Admissions will note your award within your acceptance letter. See Merit Aid.

How do I make a payment from an international bank or credit card?

There are a variety of methods available to you to ease paying your bill. The University's preferred method for payments from international bank accounts or credit cards is flywire

Visit Enrollment Services for questions about your bill, payment options, and payment plans. 

You may pay your bill in Self Service or Connect2U.

Is housing guaranteed on-campus?

Questions about housing should be directed to Residence Life.

  • Undergraduate students: 1st and 2nd year students are required to live on campus starting in Fall 2019. Students should choose their housing and their roommate by following the New Student Housing Selection. Costs can be found here.
  • Exchange students: required to live on-campus while at the University. Students should choose their housing and their roommate by following the New Student Housing SelectionCosts can be found here
  • Graduate students are encouraged to live on-campus for your first year so you can get acclimated to the university. If interested in living on-campus, view the steps and cost at Residence Life's Graduate Housing site. 

Temporary Housing: undergrad students approved for an exception to the Residency Requirement and Graduate Students are eligible to use Temporary Housing. 

New undergraduate students should pre-register at least 5 business days in advance of arrival here

New graduate students should pre-register at least 5 business days in advance of arrival here.

If I live on-campus, where do I live during extended breaks/vacation periods?

Residence Halls are generally open during long breaks. However, Dining Services are limited so students will need to make their own plans for eating.  

Approximately three weeks before breaks, Residence Life will send out the Break Housing Application Form. For more information, see Residence Life.

How do I register for classes?

  • Degree-seeking undergraduate international students will be assigned an academic advisor. You will be pre-registered for classes prior to arrival. All students will finalize registration during International Student Orientation.  You should take your Placement Tests prior to arriving on-campus.
  • Exchange Students can plan their courses and pre-register themselves in Self-Service. All students will finalize registration during International Student Orientation
  • Graduate Students may register themselves online in Self-Service or wait until you arrive on-campus.
*If registering yourself, you must ensure your university email account is set up before you try to register.* 

Is airport transportation available?

Airport pick-up may be available on specific dates from Bradley International Airport in Hartford, Connecticut. You should complete the International Arrival Form. We can only pick up on specific dates and times.

The university does NOT pick up students from Boston or New York. The University has partnered with Peter Pan to provide students with discounted tickets.

ISSS does not provide transportation back to the airport for trips home during breaks.

How can I get from the area airports to Springfield?

From Hartford: the best option is to take a taxi/Uber/Lyft from the airport to the University. This will be the faster and the most economical. The ride should be no more than 15 minutes. You should tell your driver that upon arrival to the University they should enter the campus at the intersection of Wilbraham Road and Evergreen Road and continue past the three round buildings to Public Safety . Once at Public Safety, you will be given keys to your housing and Public Safety may help you to your room.

From Boston: the best option is to take a bus from the airport to downtown Springfield. Students generally use the Peter Pan Bus Company. This bus can pick you up from the airport and take you to the Springfield station. Depending on traffic and the amount of stops, it takes about 3.5-4 hours and costs $25 from Boston to Springfield. Once in Springfield, you should take a taxi taxi/Uber/Lyft from the airport to the University. This will be the faster and the most economical. The ride should be no more than 15 minutes. You should tell your driver that upon arrival to the University they should enter the campus at the intersection of Wilbraham Road and Evergreen Road and continue past the three round buildings to Public Safety . Once at Public Safety, you will be given keys to your housing and Public Safety may help you to your room.

Or, you can take Bus 17 from the Springfield Bus Terminal. Bus schedules vary so please be sure to check them BEFORE you arrive in the USA. The bus will be cheaper, but it will take longer and be more complicated so is not recommended. The bus will drop you off at the Welcome Center. Once there, you will need to walk across campus to Public Safety. Once at Public Safety, you will be given keys to your housing and Public Safety may help you to your room.

From New York City/Newark: there are numerous options available and will require you to take airport shuttles, buses, taxis, or trains. One of the best options is to get to the Port Authority Bus Station in New York City since there is a bus to take you to the Springfield Bus Terminal. Most students take the Peter Pan Bus Company to Springfield. Once in Springfield, you should take a taxi taxi/Uber/Lyft from the airport to the University. This will be the faster and the most economical. The ride should be no more than 15 minutes. You should tell your driver that upon arrival to the University they should enter the campus at the intersection of Wilbraham Road and Evergreen Road and continue past the three round buildings to Public Safety . Once at Public Safety, you will be given keys to your housing and Public Safety may help you to your room.

Or, you can take Bus 17 from the Springfield Bus Terminal. Bus schedules vary so please be sure to check them BEFORE you arrive in the USA. The bus will be cheaper, but it will take longer and be more complicated so is not recommended. The bus will drop you off at the Welcome Center. Once there, you will need to walk across campus to Public Safety. Once at Public Safety, you will be given keys to your housing and Public Safety may help you to your room.

May I work on campus?

Yes, students are limited to 20 hours per week while school is in session and +20 during breaks. Please see here for more info.

What kind of employment opportunities do I have off-campus?

U.S. federal regulations do not allow international students to work off-campus. Exceptions are allowed for specific circumstances, but only with consent of ISSS and federal government approval, which can take several months. Please see here for more info.

Do I have to purchase health insurance?

Massachusetts and Federal law requires all students to show proof that they have health insurance coverage while they are attending a higher education institution in the Commonwealth.

  • Degree-seeking undergraduate students – you must have insurance or waive the university’s policy.
  • Exchange students
    • Full year exchange students are required to enroll in the university’s insurance or waive the university’s insurance if you have a U.S. based policy and your personal plan can meet or exceed the university requirements.
    • One semester exchange students can purchase a specific university plan intended for one semester students or waive the university’s insurance if you have a U.S. based policy. Students are still required to have a insurance plan that meets Department of State requirements
  • Graduate students – are required to enroll in the university’s insurance or waive the university’s insurance if you have a U.S. based policy and your personal plan can meet or exceed the university requirements.
  • Scholars (and their dependents) – are required to have a insurance plan that meets Department of State requirements

Waiving the University's Insurance
You have the option to ‘waive’ the university’s student insurance by going here. Your health insurance MUST meet the minimum standards set by the state: Massachusetts Universal Health Care Standards). Please compare the minimum standards with your own personal policy. Your personal policy must be from a U.S. based company so that it works at U.S. hospitals and clinics and the plan must be better or the same as the University's.

Am I required to have immunizations and submit my health records?

All new undergraduate, Law, Pharmacy, and OTD students are required to complete the university’s health forms and have certain immunizations.

Students should complete the appropriate Health Form. Students may be required to complete the Tuberculosis Form.