Q: What is my User ID?
A: Your User ID is a unique alpha-numeric identifier, that in combination with your password allows you access to email, Connect2U, ASAP, Kodiak and other Western New England University online systems. If you don't know what your User ID is you can look it up here.
Q: How do I activate a new account?
A: Follow these seven steps:
Q: How do I change my password?
A: Follow these six steps:
Q: My password expired. What does this mean?
A: Don't worry, this is normal. For security reasons your password expires every 14 weeks. All you need to do is change the password to something new and the account will be reactivated.
Q: I forgot my password, what do I do?
A: Follow these ten steps:
Q: I can't get this to work. Who do I call?
A: Call the OIT helpdesk at 413-796-2200, or visit the third floor of Churchill Hall, Regular Hours Monday - Thursday 8:30 a.m. to 7:00 p.m. and Friday 8:30 a.m. to 4:30 p.m. Summer hours are Monday - Thursday 8:30 a.m. to 7:00 p.m. and Friday 8:30 a.m. to 4:00 p.m.
Q: Where can I find my User ID?
A: You can look it up here.
Q: Where do I find my Student ID?
A: Your Student ID can be found printed on bills, degree audits, grades, and on the front of some ID Badges. If it is on your Student ID Badge, your Student ID is printed on the front bottom left corner.
Q: Where do I find my Badge ID?
A: Your Badge ID can be found printed directly on the back your Student/Faculty/ Staff ID Badges. If the ID is longer than 5 digits, it may be first or the last 5 digits. You may need to try them both. Badge IDs printed on IDs distributed before 2001 may or may not work for resetting your password.
Q: Where do I find my Faculty ID (sometimes called an Instructor Number)?
A: Your Faculty ID can be found on your class roster or on your schedule of classes.