Enrollment Services
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Your One-stop for Bursar, Financial Aid, and Registrar
The Office of Enrollment Services combines the traditional offices of bursar, financial aid, and registrar in one convenient location. The office is located in the Lower Level of D'Amour Library. Your account is assigned by the student's last name to an Enrollment Services Coordinator.
Enrollment Services Hours and Appointments
Enrollment Services is pleased to welcome you back for the fall semester! Please note that space constraints and social distancing limitations prevent us from offering in-person meetings at this time. In addition to calls and emails, we encourage students and their families to set up online Zoom appointments. Please note:
- The bank is open during the semester from 9:00am – 2:00pm, Monday through Friday, for walk-in payments and refunds starting August 31st. Please note that social distancing constraints limit the number of students who can be inside in line at any given time.
- The bank will also be open this week on Wednesday and Thursday, August 26 and 27, from 9:00am - 3:00pm
- Enrollment Services is available for Zoom appointments, calls and emails from 8:30am – 4:30pm, Monday through Friday. Call 413-796-2080 to speak to us or to set up a Zoom meeting
- We have converted most forms to versions that can be completed online
- Need to drop something off? Use the drop box at our front door
- We will be offering open Zoom hours during add/drop for routine questions from 11:00 a.m. – 1:00 p.m. on weekdays from Monday, August 31 through Thursday, September 10 at https://wne-edu.zoom.us/j/97167162109?pwd=VnhWTk5lMkY3bjkwSDhDU0xKcVE2UT09
These sessions are open to all members of our community and may have multiple visitors. Please contact us if you need to schedule a private meeting or conversation if you need confidentiality!
You can also email your questions to:
- billing@wne.edu for questions about payments and refunds
- finaid@wne.edu for assistance with student billing, financial aid, payment plans and waiving the health insurance charge
- records@wne.edu for help with registration, add/drop, and transcripts
| UNDERGRADUATE STUDENTS | ||
| STUDENT'S LAST NAME | ENROLLMENT COORDINATOR | |
| A | Rosemary Letendre | rosemary.letendre@wne.edu |
| B-COO | Karen McCarty | karen.mccarty@wne.edu |
| COP-GAI | Danielle Sullivan | danielle.sullivan@wne.edu |
| GAJ-KAT | Sue Thibodeau | susan.thibodeau@wne.edu |
| KAU-MCC | Lucy Brunelle | lucy.brunelle@wne.edu |
| MCD-PH | Julie Baker | julia.baker@wne.edu |
| PI-SMI | Carolyn Bailey | carolyn.bailey@wne.edu |
| SMJ-Z | Colleen Hathaway | colleen.hathaway@wne.edu |
| ALL GRADUATE, LAW, PHARMD, OTD, PHD, AND MASTERS STUDENTS | |
| Lynn Santos | lynn.santos@wne.edu |
| DIRECTOR OF FINANCIAL AID | |
| Kathleen Chambers | kathleen.chambers@wne.edu |
Questions for Enrollment Services?
- Email finaid@wne.edu with questions about financial aid, payment plans, or billing questions
- Email records@wne.edu about adding/dropping/withdrawing from courses, graduation, registration, and transcripts
Important Information About Billing, Payment Plans and Registration
Billing information will be available in Self-Service by July 1 for the fall. Please note that billing is a paperless process and all information related to the bill is in Self-Service. The payment deadlines are August 1 for the fall semester and January 2 for spring. The following links may be of use to you:
- FAQ regarding the Self-Service System
- Self-Service access to your registration, billing, and financial aid information
- Student Health Insurance (including how to waive the insurance charge)
- Payment Plan information