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Need To Know

Information listed in this section is a helpful resource to our community. It provides a little insight towards some of the routine things we handle, as well as some of the less common aspects of our services.

Parking and Traffic Regulations

  • LIMITATION OF LIABILITY - Any motor vehicle parked, operated, or driven on campus shall be done so solely at the risk of the owner and the operator. Western New England University shall not be liable for any loss and/or damage occasioned to any such motor vehicle, the operator, other occupant thereof, or any person unless such damage has resulted from the gross negligence of an employee or agent of the University acting in the course and within the scope of his/her employment.

  • PARKING PERMIT APPLICATIONS - You apply for a parking permit through the University's Connect2U web portal, in the box titled "Forms." Fill out the form and submit the application. Stop by our office any time and pick up your parking permit.  The cost for resident students is $100 per semester/$200 per year; commuter student permits cost $55 per semester/$110 per year.

  • Please read and understand the Parking and Traffic Regulations and familiarize yourself with where you're allowed to park by looking at the Parking Map.

  • A parking ticket appeal form can be obtained in the Public Safety Building or by clicking on this link. Please complete the form fully and return it to the Public Safety Building. 

Parking & Traffic Regulations

University Photo Identification Cards

Your ID card is much more than just identification, it's a key piece of security equipment. It allows students access to their residence halls and faculty/staff access to the academic buildings. It's an important piece of your University experience so keep it with you all the time and never lend it out to anyone. If you happen to lose your ID, just stop by the station at any time and we'll make you a new one for a $20 fee. Also, you don't need a new ID card every year, so make sure you don't toss it out over the summer!

Lock Shop

The Lock Shop is is staffed by locksmiths Mike Chelkonas and Jon Kowal. They are responsible for the installation and assignment of all the locks and keys on campus. We use a patented key system that isn't available to the public. This increases security and reduces the chance that unauthorized duplicate keys will be made. The only keys the Lock Shop doesn't take care of are keys to your student mailbox. Mail Services handles those.

  • DID YOU LOSE YOUR ROOM KEY? - Losing your key creates a security risk, but it does happen from time to time. If it happens, log into Connect2U and file a work order for replacement. The Lock Shop will change your core and issue you and your suitemates a new key. There is a $100 fee for changing your locks, so don't lose your key!
  • YOUR ID CARD AND ACCESS CONTROL - The Lock Shop handles all the phyisical hardware in the residence halls that allows you access. If these aren't functioning, please call us at the station and let us know so the Lock Shop can get it repaired as soon as possible.
  • ALARMS - Some areas on campus have security alarms that report back to a central station monitoring system in our dispatch center. The Lock Shop handles the installation and repair of these alarm systems as well.

Information for Victims of Sexual Assault

If you are the victim of a sexual assault, immediately get to a safe place—and call University Police. We will assist you in arranging for any hospital treatment or medical needs; meet with you privately at a place of your choice on campus to take a statement; make every effort to maintain confidentiality and not prejudge you; assist you in privately contacting counseling, safety, advising, and other available resources, both on campus and in the community; and consider your report seriously, regardless of your gender or the gender of the alleged violator. We will fully investigate your report and will inform you of your options. If you feel more comfortable talking with either a female or a male counselor or representative, we will do our best to accommodate your request. We will continue to be available for you—to answer your questions, explain the systems and processes involved, and are willing listeners.

Sexual Assault Information

Reporting Missing Persons


These are procedures for the University community regarding the reporting, investigation, and required confidential notification when a Residential Student is deemed to be missing. While the scope of policy and procedures is directed primarily to residential students and the staffs of the Division of Student Affairs and the University Police, all members of the academic community (students, faculty, staff, and administrators) share the responsibility of notifying designated University officials when they believe that a student is missing.

Questions regarding possible missing students should be directed to the WNE Police communications center by calling 413-782-1411 immediately.

download the missing persons policy

Standards of Police Training

The Western New England University Department of Public Safety is committed to providing the highest level of training for every Police Officer in the department. Training starts at the recruit level by attending the 18 week Special State Police Officer (SSPO) Academy, conducted by the Massachusetts State Police. After graduating from the SSPO, and before they are cleared for solo patrol, new Police Officers are involved in a 14 week Field Training and Evaluation program conducted by one of the department's Field Training Officers.

more about our training